Can’t run campaigns

• July 12, 2026 03:05

Kevin

I use thrive as a database so not every one of the contacts has an email so I have two campaigns that bounced and now I am sending them to all my contacts that have emails only. Can you please unlock my campaign account?

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  Christina Rodriguez

  Thryv Moderator

  • July 13, 2026 15:10

  

  

  

  

  +13 more

  Hi Kevin,

  I have opened a ticket to our team to have the bounce rate cleared. I will reply here with any updates we receive.

  For more information on how to prevent a bounce rate error in the future, I have included our guide here.

  Thank you!

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  Christina Rodriguez

  Thryv Moderator

  • July 13, 2026 15:25

  

  

  

  

  +13 more

  Hi Kevin,

  The error has been cleared. If you have any questions, just let us know.

  Thank you!

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