Online payments

• May 05, 2026 22:33

Kevan

Clients have been trying to pay their invoice but unable to

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• 

  James Montgomery

  Thryv Moderator

  Thryv Employee

  • May 06, 2026 15:54

  

  Hey there,

  Thanks for reaching out! We're sorry to hear that you're having this issue.

  I'll be reaching out via email to gather some additional details, but in the meantime, here are a couple of quick things to check:

  1. Make sure your client(s) are located in the U.S.
  2. Ensure they are not connected to a VPN while attempting to pay

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