Monthly E News

• April 01, 2026 16:23

Abby

Why are our campaigns on hold? I need to send out our monthly e newsletter today. Please help. Thank you. 

Abby Kiebach

Wheatland Federal Credit Union

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• 

  James Montgomery

  Thryv Moderator

  Thryv Employee

  • April 01, 2026 17:38

  

  Hey Abby,

  Thanks for reaching out!

  It looks like your campaigns were temporarily placed on hold due to a high bounce rate.

  What does this mean? To put it simply, it means too many emails you’ve sent “bounced.” A bounce is when the customer’s email server rejects your campaign. This can happen for a number of reasons, including:

  • Misspelled email addresses
  • The email address is no longer valid
  • Security settings on the recipient’s email provider
  • The customer marking your email as spam

  That said, your campaigns have now been reset on our end, so you should be good to go.

  If you run into any issues or have further questions, please let us know!

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• 

  Abby

  • April 01, 2026 17:54

  

  Thank you!

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