Remove website widget double up

• February 15, 2026 23:52

Mark

Hi all, I was hoping someone could tell me how to remove what appears to be a double-up of the "text us" widget on my site? It does not provide a good user experience and also does not visually look good. See image attached.

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• 

  James Montgomery

  Thryv Moderator

  Thryv Employee

  • February 17, 2026 21:38

  

  Hey Mark!

  What you're seeing are actually two different widgets. To clarify:

  1. The speech bubble is WebChat, which can be installed from the Thryv App Market.
  2. The "Text Us" button is from Podium (a separate software).

  Since they're both coming from different sources, they'll both show if they're both enabled.
  
  You’ll just need to decide which one you’d like to keep. Once you've made a decision, our Web Maintenance team can remove or reposition accordingly! You can email them directly at webmaintenance@thryv.com to get that process started.
  
  Hope this helps!

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