cant get social acct to refresh

• February 02, 2026 23:28

Gene

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  Christina Rodriguez

  Thryv Moderator

  • February 03, 2026 16:02

  

  

  

  

  +13 more

  Hi Gene,

  Are you receiving an error when trying to refresh it or is it not responding at all?

  Thank you!

  0
• 

  Brandon

  • September 09, 2026 14:30

  

  error when trying to refresh credentials on Thryv social  calendar ads page to facebook page

  1
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  Christina Rodriguez

  Thryv Moderator

  • September 09, 2026 15:19

  

  

  

  

  +13 more

  Hi Brandon,

  This is most commonly caused by caching issues in the browser. Does the issue resolve when clearing your browser's cache/cookies (for all time), closing the browser out completely, then reloading?

  Thank you!

  0

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