Processing Fee Question

• January 19, 2026 01:27

Peter

Hello Thryv Support,

A client paid $966.63, but we received $932.67, with $33.96 deducted as a fee.

Can you please explain why this fee was charged ?

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• 

  Christina Rodriguez

  Thryv Moderator

  • January 20, 2026 17:22

  

  

  

  

  +13 more

  Hi Peter,

  I wasnt able to find a matching transaction based on the details you provided. To avoid posting sensitive information, I have emailed you to get more details on this.

  Thank you!

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