There has been a failure delivering mail to ________, please verify your email address or contact Support

December 04, 2025 22:37

Brittney

I have this banner at the top when I log in. My email address is correct thats on the file. I also am only getting the first email when someone submits a request. I am not getting any other emails if they respond back to my message.

Comments

2 comments

Christina Rodriguez
Thryv Moderator

December 04, 2025 23:47

+13 more
Hi Brittney,

I opened a ticket to our devs to have this looked at for you. Typically, when we see this error it means there is some kind of issue with the email itself. This could be due to a number of reasons (issues with the domain host, email cant receive messages, etc.). With your domain being hosted by another provider, I am asking our team to confirm why this error may be triggered. As soon as I hear back from them, I will be sure to update you!

Please let us know if there is anything else we can help with.

Thanks!
0
Christina Rodriguez
Thryv Moderator

December 04, 2025 23:56

+13 more
Hi Brittney,

I was able to get an update for you! It looks like this is triggered when an email server automatically marks our email as spam or when a user mistakenly marks it as such. To resolve, you would need to whitelist both no-reply@thryv.com and reply@thryv.com in your email settings. Once this is done, the email host you use should start delivering messages normally.
0