WRITE OFFS

• November 04, 2025 17:45

Cynthia

I have an amount on an invoice that will not get paid, it is a write off.  It is not a refund.  I did not receive the money.  But I need to zero out the invoice and write it off.  How do I do that?

0

• 

  Christina Rodriguez

  Thryv Moderator

  • November 04, 2025 20:13

  

  

  

  

  +13 more

  Hi Cynthia,

  In short, there isnt a direct way for Business Center to mark an invoice as a write off.

  The closest workaround I can suggest would be to:

  1. Edit the original invoice for the paid amount
  2. Issue a new invoice for the write off amount. Once issued, cancel it.

  Doing this would allow you to still see the cancelled or "write off" amount in the client card history for that customer.

  Please let me know if you have any questions!

  0

Please sign in to leave a comment.