flagged account

October 28, 2025 15:57

Chris/Margaret

My automated Campaigns are temporarily on hold while we review flagged activity. For more information, please contact support???. Please help un flag my account

Comments

3 comments

Chris/Margaret

October 28, 2025 15:58
why is my account flagged?

I am trying to send test email announcement and they are not working
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Christina Rodriguez
Thryv Moderator

October 28, 2025 16:46

+13 more
Hi Chris/Margaret,

This error appears when your previous campaign had a high bounce rate. This can occur for multiple reasons, but commonly is due to a percentage of recipients were not able to receive the email or it was marked as spam.

To clear the error, we have to open a ticket to our devs so they can manually remove it from your account. I have opened a ticket on your behalf and am waiting on their confirmation that it has been completed. If this happens in the future, our Thryv Support team can be reached 24/7 at 844.998.4798 or support@thryv.com.

Once this error is cleared, we recommend tagging the recipients who show as bounced in your last campaign and either remove them from future campaigns or confirm the email in the software is correct. This will help prevent the error from occurring again. I am linking our guide here on how to do this.

Please let me know if you have any questions! Thank you!
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Christina Rodriguez
Thryv Moderator

October 28, 2025 18:57

+13 more
Hi there!

Just letting you know that the error has been cleared. You can send campaigns normally now.

Thank you!
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