Growth package call tracking numbers

• September 22, 2025 14:28

MJ

Thryv Employee

In the FAQs, it says that you can disable call recording in the Settings, but call tracking numbers are required and can't be disabled. There is an option to turn off the call tracking numbers in listings management. What does that button do?

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  Christina Rodriguez

  Thryv Moderator

  • September 22, 2025 16:49

  

  

  

  

  +13 more

  Hi MJ,
  
  For Growth Packages, the option is there but the system will not allow you to toggle the call tracking numbers off if you attempt to:
  
  

   

  I hope this helps! If you have any other questions, just leave a comment here.

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  MJ

  Thryv Employee

  • October 03, 2025 15:18

  

  

  How long do we keep the recording for the growth package call recordings? 

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  Christina Rodriguez

  Thryv Moderator

  • October 03, 2025 17:43

  

  

  

  

  +13 more

  Hi MJ!
  The recordings are accessible for 13 months

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