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3 comments

  • Christina Rodriguez
    Thryv Moderator

    Hi Oscar,

    When you send an invoice, your client will receive an email with the invoice details and a link to pay the invoice. When they click on that link, it will allow them to process a payment and view the invoice in full. If you need to re-send the invoice, we recommend selecting "Send reminder" when viewing that invoice (example below). Your client will receive an email with a link to pay. 

    Let me know if this helps!

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  • Ruth
    Conversation Starter

    As of this morning, when I send an invoice it ask for full payment and not for partial payment if customers are opening it on their phone. However, if they are using their computer, it gives them the option to pay 50% deposit and not the full amount. How can I get this fixed? Our settings are showing that the option is set up for 50% deposit.

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  • Christina Rodriguez
    Thryv Moderator

    Hi Ruth,

    That definitely sounds like a bug! I am reaching out to you via email to get more information and to help troubleshoot.

    Thank you!

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