Setting reminder

• September 03, 2025 14:47

NBC

Yesterday we lost our ability to set reminders when working with respective prospects.

The function is still not back as of the writing of this message.

0

• 

  Product Success Team

  Thryv Moderator

  Thryv Employee

  • September 04, 2025 14:22

  

  Hello NBC, we're not able to replicate on our side. Can you try the following troubleshooting steps:

   

  1. Ensure that the client for which you are trying to set a reminder has sent you a message in your inbox, or otherwise made an appointment, payment, etc. A reminder can not be created for a client that has not yet interacted with you

  2. Clear cache and cookies. Sometimes this causes "missing" buttons to reappear
  
  

  3. After these 2 steps, can you post a screenshot of the missing button here for us to investigate further? 
  
  Thanks and let us know if you run into anything!

  0

Please sign in to leave a comment.