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Comments

2 comments

Date Votes
  • Damon
    Budding Conversationalist
    Conversation Starter

    We received a chargeback (our first) i am in the process of documenting the entire process. How do I submit my documents explaining the situation?

    0
  • Product Success Team
    Thryv Moderator
    Thryv Employee
    Thryv Employee

    oh no! We're so sorry to hear about this, definitely not an easy thing to deal with! The secure email to send documents is ThryvPayEscalations@Thryv.com

    In addition, if you have other needs, you can contact ThryvPay support at 888-479-8729 or ThryvPay@Thryv.com

    0

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