I can't see all conversations and notes

• May 15, 2025 03:40

Sara

I've followed your instructions from the help centre, but don't have 'view all' in the top right - anywhere.  Please can you help me

0

• Official comment

  

  Product Success Team

  Thryv Moderator

  Thryv Employee

  • May 16, 2025 15:23

  

  Thanks for your question Sara! The answer has to do with your user permissions in Thryv Business Center. The View All/Only Me toggle is only available to admins. The reason that you are not able to see client conversations and notes is because your staff account is the Marketer role. These items are not available on that role. If this is access you need to have, you'll need to speak with your Thryv Business Center admin to raise your permission level. 
  
  Thanks again, and if you run into anything else, don't hesitate to reach out!

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