Canceling a booking on Thryv Calendar

Answered

• March 11, 2025 16:20

Stephen

I have a customer who needed to cancel a booking we had scheduled on the Thryv Calendar. I canceled the booking and when I select the booking in the contact it shows as being canceled but when I go to my Thryv calendar view it's still showing the booking and has the time blocked off. How can I get this canceled booking to remove from my calendar?

Thanks!
Stephen

0

• 

  Product Success Team

  Thryv Moderator

  Thryv Employee

  • March 11, 2025 16:42

  

  Hey there Stephen! You're right, when an appointment is cancelled, the time should no longer be blocked on your calendar. One of our team is reaching out to you directly to troubleshoot. Thanks for your post!

  0
• 

  Product Success Team

  Thryv Moderator

  Thryv Employee

  • March 12, 2025 15:02

  

  Hello Stephen! As you mentioned in your post, normally when an appointment is cancelled in Thryv Business Center, it is also cancelled in your synced Google Calendar. However, in this case it appears the event syncing from the Google calendar is not linked to the appointment from Thryv Business Center. It appears as if the event was duplicated from the Google Calendar, possibly by mistake.
  
  

  To remove this time from your Thryv Business Center calendar, you will need to cancel it in your Google Calendar directly. 
  
  Thanks again, if you run into anything else, let us know!

  0

Please sign in to leave a comment.