Campaigns on hold. How long until resolved?
I was just hired as an admin last month to assist a client with her Thryv CRM. The contact list had not been updated in some time, and I sent out an email blast for an upcoming event. We had a bounce rate of 11% and now our marketing emails have been on hold for 2 weeks. I deleted the users from the CRM who bounced, but no word on when we get our campaigns back.
How long does this take to happen?
Two weeks is a long time for a business to be put on hold for marketing especially with no contact from Thryv about the issue, or how they wanted me to resolve it. Please advise.
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Hi Kimberly,
I'm so sorry to hear about the issues you are having with the campaigns. Campaigns are automatically blocked by the system when a high bounce rate occurs. For the campaigns to be unblocked, we ask that clients reach out to our Thryv Support team at 844.998.4798 or support@thryv.com. A ticket will be opened for our tech team to unblock it for you.
I will be reaching out to you via email shortly to provide more information and to help get your campaigns unblocked ASAP.
Thank you!0
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