Thanks for your question Laurie! 

Remember, in order to associate a payment to an invoice, both the payment and the invoice must belong to the same student. Try double checking that the name of the student on the invoice and payment match, as even if they belong to the same parent, it still would not appear if the student name is different.

If you indeed find a payment with the same student name as the invoice, leave a comment here and we can continue to troubleshoot, thank you!

(Note for other Thryv users: In your Thryv Business Center account, the term "Student" may be replaced with another CRM term like Clients, Jobs, Properties, etc).