Bounce emails - no delete option
Answered
clients are complaining that before we used to have an option to delete bounce email directly from bounce window, no isn't there anymore. we still can tag them but to delete them, now, they need to go directly to client card and delete the email one by one which takes a lot of time. it looks like this was delete with the lastest update, if you could please integrate the option back to delete all bounce emails selected directly from there
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Official comment
Good news Alexa! You asked, we listened!! We are happy to let you know that you are able to bulk delete clients in the new CRM view! To do so, check the box next to each client you would like to delete or check the box on the header row to select all, then select delete from the available options
Thank you for providing your valuable feedback and helping us to improve Thryv Business Center! -
Hey there Alexa! Thank you so much for your feedback! I'm happy to let you know that bulk deleting from the Clients tab is coming in a future update for the new view. In the meantime, users are able to bulk delete by clicking on More Actions>Back to Old View, then users can bulk delete as before.
For context, what was (and still is) possible from the bounced email report was the ability to tag emails that bounced in bulk. Then, the user can return to the clients tab, filter for this tag, and delete all. When bulk delete is added to the new clients flow, this process will work the same. Click Here for the full guide to deleting bounced emails in bulk.0
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