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2 comments

  • Official comment
    Product Success Team
    Thryv Moderator
    Thryv Employee
    Thryv Employee

    Hello Mikhail, 

    I have reviewed your account and the reason the first deposit did not go through until 2/19 is because the bank account itself was not connected until 2/16 after the deposit cut-off time. Even though the transactions were processed before the account was connected, the next-day period begins when the bank account is attached

    Now that the bank account is connected, card payments processed prior to 8PM EST will be deposited the next business day(excluding Holidays). ACH processing takes up to 7 business days to deposit depending on the customers bank. 

    If you have any additional questions, please leave an additional comment

  • Product Success Team
    Thryv Moderator
    Thryv Employee
    Thryv Employee

    Hello Mikhail, and thanks for your post! We are investigating your instance and will let you know exactly what is happening

    0

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