ThryvPay Issue

• December 08, 2023 02:35

Permanently deleted user

Encountered issue with ThryvPay inside TBC:

1. When trying to edit the "Business Information" 'Business Details' section, it gives an error "Failed to update business details." and upon checking the Inspect tool shows "Request failed with status code 500... POST 500 (Internal Server Error)" Additionally, the business name doesn't exactly matches what's in the TBC. Support Article 360048716811 states "The Business Name field comes from your Thryv Settings..." Is this a known issue? (The status page isn't regularly kept updated.)

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  Product Success Team

  Thryv Moderator

  Thryv Employee

  • December 08, 2023 14:40
  • Edited

  

  Thank you for your post! A member of our Product Team will reach out to you and get this addressed
  
  We will be sure to post the solution here as well in the event other users are experiencing the same issue

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