Why the Provisional Approval Period Protects Your Business

The provisional approval period is a standard process for all new merchants joining a payment processing service. For new Thryv® and ThryvPay™ clients in Australia, this period ensures that both your business and ThryvPay are protected while your account is being fully verified. Understanding how the provisional period works helps you set accurate expectations for your first transactions and funding deposits, so there are no surprises while your account completes the approval process.

What to Expect During the Provisional Approval Period

If your ThryvPay account in Australia is provisionally approved, the following restrictions apply to your account until the full approval process is completed:

• Credit card transactions only, bank transfer transactions are restricted during the provisional period. Your account can only process credit card transactions until full approval is granted.
• 7 business day funding delay, all transactions processed during the provisional period will be held and deposited on the 7th calendar business day after your first transaction is processed. This funding delay applies to all transactions completed during the provisional window.

The fastest way to complete the final approval process is to begin using ThryvPay to process your everyday business transactions. Active transaction history helps expedite the review of your account.

What Changes After Full Approval Is Granted

Once the full approval process is completed, the following funding timelines and payment methods become available on your ThryvPay account:

• Credit card transactions, credit card payments will fund the next business day, provided the payment is completed by 8 PM on that day.
• Bank transfer transactions, bank transfer payments become available after full approval is granted. Bank transfer transactions can take up to 7 to 10 business days to deposit in your account. This timing reflects standard banking transfer timelines and is not specific to ThryvPay.

How to Submit Identity Verification Documents

ThryvPay may require additional information to verify your business before full approval can be granted. If additional documentation is needed, you will receive a notification in your Thryv inbox. To submit your verification documents to the ThryvPay team, follow these steps:

1. Navigate to Identity Verification

Click ThryvPay in the left-hand navigation. Then click Settings. Then click Identity Verification. The Identity Verification page displays a secure portal where you can submit additional documents or information to the ThryvPay team.

2. Submit your documents

Upload the required documents through the Identity Verification portal. The portal accepts documents needed to verify your business identity. Once submitted, the ThryvPay team will review your documents and complete the approval process.

How to Contact ThryvPay Australia Support

If you have questions about your provisional approval status or need assistance with your ThryvPay account, the ThryvPay Australia support team is available Monday through Friday, 9 AM to 6 PM AEST.

• Phone: +61 1300 707 754
• Email: thryvpay@thryv.com or thryvpayapp@thryv.com
• Chat: Available through the Support Center inside your Thryv account