Don't see your question here? Ask a question in our Support Forum! Log in with your Thryv credentials and receive an answer straight from our Product Team.

ThryvPay makes it easy to get paid faster, reduce missed payments, and give your customers flexible ways to pay, all without additional equipment or monthly fees. This article covers frequently asked questions about ThryvPay for customers in Australia, Canada, and New Zealand. For ThryvPay questions specific to the United States, see ThryvPay US FAQs.

What Are the Benefits of Using ThryvPay Internationally

ThryvPay lets you book, invoice, and get paid from one platform with no additional equipment required. Offering multiple payment options (including credit card, bank transfer, Google Pay, and Apple Pay) gives your customers the flexibility to pay using their preferred method. There are no monthly fees with ThryvPay. You only pay processing fees on completed transactions.

What Are the International ThryvPay Processing Fees

ThryvPay offers credit card processing rates based on your country. The rates below apply to credit and debit card transactions.

Automated Bank Transfer rates are a minimum of $1.00 or 1% of the transaction amount, up to a maximum of $5.00. For a full breakdown of all fees, see the ThryvPay international fee schedule.

How Quickly Will I Receive My ThryvPay Payouts

Payout timing depends on the payment method used by your customer.

Credit Card and Wallet Payments: Transactions occurring between Monday at 10:00 am and Tuesday at 9:59 am AEST are dispersed at 10:00 am Wednesday AEST. Payouts will show as available in your bank account depending on your bank's processing time.

Automated Bank Transfers: Transactions completed between 10:00 am and 9:59 am AEST or EST based on your location will be dispersed within 8 business days at 10:00 am AEST or EST based on your location. Bank transfer processing takes up to 7 days. While bank transfers take additional time to fund, they can save your business hundreds of dollars in processing fees compared to credit card transactions.

How to Sign Up for ThryvPay

Signing up for ThryvPay takes approximately 5 minutes. To sign up, click Settings in the left-hand navigation, then click Payments. Alternatively, click Sales in the left-hand navigation, then click the ThryvPay tab. A guided walkthrough will take you through each step of the application process.

Can I Use ThryvPay Alongside Square or Stripe

Yes. ThryvPay can be used alongside Square or Stripe. In your payment settings, you can toggle between payment processors when accepting payments. Connect and activate the payment processor of your choice from the payment settings. Note that only one payment processor can be active at a time.

What Are Scheduled Payments in ThryvPay

Scheduled payments are a ThryvPay feature that helps you minimize late and missed payments, increase ongoing revenue, and track payments automatically. ThryvPay offers three types of scheduled payments:

• Recurring Payments: Automatically charge customers on a weekly, monthly, or quarterly basis.
• Installments: Allow customers to make partial payments on large invoices over time.
• Memberships: Charge customers on a monthly or advance basis to generate customer loyalty and predictable revenue.

There is a $0.50 fee for each completed scheduled payment transaction. This fee is automatically charged to your business when a recurring billing, installment plan, or membership payment is completed.

Where to Find Scheduled Payments in Thryv Business Center

To view scheduled payments, click Sales in the left-hand navigation, then click the Scheduled Payments tab. The Scheduled Payments tab displays all upcoming and completed scheduled payments. You can track how much of an installment plan remains to be paid and when the next recurring payment will process. To schedule a payment for a specific invoice, open a new invoice, select the customer, and choose from any existing unpaid invoices associated with that customer to apply a scheduled payment.

What ThryvPay Reporting Is Available

ThryvPay provides detailed transaction reporting directly inside Thryv Business Center. To view your transaction history, click Sales in the left-hand navigation, then click the ThryvPay tab. The reporting tab displays each transaction's amount, payment method, customer information, and transaction type, including individual payments, scheduled payments, and refunds. Convenience fees, surcharge fees, and tips appear as separate line items from the original transaction in the ThryvPay reporting tab.

How to Offset Credit Card Fees with ThryvPay

Depending on your location, you can charge customers a flat-rate convenience fee or a surcharge percentage at the time of checkout when they pay online with a credit card. A surcharge is a percentage fee charged to your customer because they paid using a credit card. A convenience fee is an optional flat fee you can pass through to customers to help offset your credit card transaction fees. Offsetting fees can only be applied when a customer enters their payment information directly at checkout and selects to pay with a credit card. As the business owner, you cannot apply this fee when processing a payment on behalf of a customer inside Thryv Business Center.

Options may vary based on your local laws at the country or state/province level. If an option is not permitted in your location, it will not appear in your ThryvPay settings.

How to Accept Tips Through ThryvPay

To accept tips, opt in to the tips setting under ThryvPay Settings. Once enabled, tips will be charged in addition to the total invoice amount at the time of payment. Each tip creates a second charge and a second processing fee. Tips collected appear as a separate line item from the original transaction in the ThryvPay reporting tab.

What Level of Support Does ThryvPay Provide

The Thryv platform offers 24/7 general support. A dedicated ThryvPay Support Team is available from 9:00 am to 6:00 pm AEST or EST based on your location to assist with processing questions, payment disputes, funding and deposit questions, chargebacks, and application status inquiries. To contact the ThryvPay Support Team, call +61-1300707754 or email thryvpay@thryv.com.

How Are Disputes and Chargebacks Handled in ThryvPay

When a dispute is filed, you will receive a notification in your Thryv Inbox with information about the dispute, including the total amount and the date the dispute was filed. The ThryvPay Support Team will assist you in gathering and submitting the documentation needed to respond to the dispute. To get help with a dispute or chargeback, contact the ThryvPay Support Team at +61-1300707754 or thryvpay@thryv.com.

Frequently Asked Questions

Is ThryvPay available in Australia, Canada, and New Zealand?
Yes. ThryvPay is currently available in the United States, Canada, Australia, and New Zealand.

Does ThryvPay accept Google Pay and Apple Pay?
Yes. ThryvPay accepts Google Pay and Apple Pay in addition to credit card and bank transfer payments.

Can a customer choose how they want to pay?
Yes. When making a payment, customers are given the option to choose between credit card, wallet pay (Google Pay or Apple Pay), or bank transfer.

Is there any additional equipment required to use ThryvPay?
No. ThryvPay is built into Thryv Business Center. You can book, invoice, and get paid from one platform with no additional hardware or equipment needed.

Are there any restricted business categories that cannot use ThryvPay?
Yes. Due to banking and payment processing compliance requirements, the following business categories are not permitted to use ThryvPay (this list is not inclusive of all restricted categories): Marijuana/CBD, Adult, Bankruptcy Attorney, Get rich quick schemes, Automated cash businesses, Credit agencies, and Gambling.

Does this article cover ThryvPay for US customers?
No. This article covers ThryvPay for international customers only. For ThryvPay information specific to the United States, see ThryvPay US FAQs.