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The following frequently asked questions are specifically for our International ThryvPay customers. The rates and fees listed below are not available for ThryvPay customers in the United States. Please refer to ThryvPay US FAQs for details about ThryvPay accounts in the United States. 

Are there benefits to offering both bank transfers and credit card processing?

Yes, offering a selection of payment options gives your customers the flexibility to use their payment preferences.

What are the competitive International ThryvPay processing fees?

ThryvPay offers credit card processing rates maxing at 1.75% + $0.30 per transaction for all major credit regardless of the type of payment method.  Automated Bank Transfer rates are a minimum of $1.00 or 1% up to a maximum of $5.00. Click here for detailed fee information

What are the monthly fees associated with ThryvPay?

There are no monthly fees with ThryvPay. You only pay processing fees on completed transactions. Click here for detailed fee information

How easy is it to sign up and get connected to ThryvPay?

It’s very easy and only takes about 5 minutes. There is an easy walk-through that will guide you through the application process. You can sign up inside Thryv Settings -> Payments or directly on the Sales -> ThryvPay tab.

Is there any additional equipment required with ThryvPay?

No. Currently, Thryv and ThryvPay lets you book, invoice, and get paid all from one software with no additional equipment needed.

Can I still use Square or Stripe if I sign up for ThryvPay?

Yes. In Thryv you can toggle between payment processors when accepting payments. From the payment settings, you will need to connect to activate the payment processor of your choice. You can only use one payment processor at a time.

How soon will I get my money?

Credit Card and Wallet Payments

• Transaction occurring Monday 10:00 am through Tuesday 9:59 am disperse at 10:00 am Wednesday AEST.
• Payouts will show available in your bank account depending on bank timing.

Automated Bank Transfers

• Transactions completed between 10:00 am and 9:59 am AEST will be dispersed in 8 business days @ 10:00 am AEST.
• Processing will take up to 7 days
• Bank transfers do take additional time to fund, but you can save hundreds in processing fees.

What are scheduled payments?

Scheduled payments are an exclusive feature within ThryvPay that allows you to minimize late/missed payments, increase ongoing revenue, and easily manage and track revenue. There are 3 types of scheduled payments available.

• Recurring payments, which allow you to automatically charge customers monthly, weekly or quarterly.
• Installments allow for partial payments on large sums
• Memberships allow for monthly or advanced payments to generate customer loyalty.

Where are scheduled payments located in Thryv?

Scheduled payments can be found on the Scheduled Payments tab under Sales. From this tab, you'll be able to view all upcoming and completed scheduled payments. You can track how much of an installment plan is due to be paid, as well as when the next payment for a recurring payment will process.

Is there a fee for a scheduled payment?

Yes. There is a $0.50 fee for all completed scheduled payment transactions. This fee is automatically charged to the business when a recurring billing, installment plan, or membership payment transaction is completed.

What’s included with ThryvPay reporting?

ThryvPay transaction reporting is full transparency reporting available directly within Thryv. The reporting tab provides detailed transaction history including the transaction amount and how it was paid, including pertinent customer information and type of transaction, such as individual, scheduled payment, or refund.

What level of support is provided with ThryvPay?

The Thryv Platform offers 24/7 support along with a dedicated ThryvPay Support Team from 9:00 am to 6:00 pm AEST, to assist with your processing questions, payment disputes, funding/deposit questions, chargebacks, or questions regarding your application status.

How are disputes and chargebacks handled?

On all disputes, you will receive a Thryv Inbox notification with information regarding the dispute and the subsequent chargeback, such as the total amount and date of the dispute. The ThryvPay Support team will assist you in gathering and submitting documentation. Contact the ThryvPay Support team at +61-1300707754 or email them at thryvpay@thryv.com. Click here for full information on disputes and chargebacks.

Can I offset my credit card fees?

Yes, depending on your location you can either charge your customers a flat rate convenience fee or a surcharge percentage (%) at the time of checkout when your customers pay online with a credit card.  Click here for more information on offsetting credit card fees.

Convenience fees are allowed throughout the US and Canada.

Surcharges are only allowed in Australia and in 40 US states.

What types of transactions can I offset credit card fees for?

Offsetting credit card fees by utilizing convenience or surcharge fees, can only be charged when a customer enters their payment information directly during checkout and selects to pay with a credit card. As the business owner, you are not able to this fee if processing a payment on behalf of the customer, such as when completing a charge within Thryv.

Both Convenience/Surcharge fees and Tips collected will appear in a separate transaction line item from the original transaction under the ThryvPay reporting tab.

What is the difference between a credit card surcharge and a convenience fee?

Credit card convenience fees and surcharges are often believed to be the same; however, they are different. A surcharge is a percentage fee charged to your customers simply because they paid using a credit card. A convenience fee is an optional flat fee you can pass through to customers to help offset your credit card transaction fees.

How can tips be included with a payment?

You can now allow tips on future charges by opting in under ThryvPay settings to accept tips. Tips will then be charged in addition to the total amount of the invoice. Tips added will create a second charge and second processing fee.

Both Convenience/Surcharge fees and Tips collected will appear in a separate transaction line item from the original transaction under the ThryvPay reporting tab.

Are there any restricted business categories that are not allowed to use Thryv Pay?

Due to banking and payment processing compliance and security risk the following categories are not allowed (not inclusive of all categories):

• Marijuana/CBD
• Adult
• Bankruptcy Attorney
• Get rich quick schemes
• Automated cash businesses
• Credit agencies
• Gambling

Can ThryvPay accept Google Pay or Apple Pay?

Yes, ThryvPay offers both these forms of payment.

Can a payment be scheduled for a specific invoice?

Yes, this option is available when creating a new invoice. When you select the customer to send an invoice, if there are current unpaid invoices associated, you will be given the option to select a preferred invoice and schedule a payment.

Is ThryvPay available in Australia or Canada?

Yes, ThryvPay is available in the US, Canada and Australia at this time.

Can a customer select how they want to pay?

Yes, when making a payment the customer will be given the option to choose between Credit Card, Wallet Pay or Bank transfer to make their payment.