- Why wasn't my business application approved?
- Why wasn't my customer's application approved?
- My customer was not approved for the full amount of the transaction, now what?
Your Business Application - Why Wasn’t I Approved?
While the vast majority of businesses that are in the qualified industries will be approved, there is a small chance that your application may be denied.
Typical reasons for denial:
- Excessive disputes or chargebacks (lost)
- High refund rate
- Excessive negative ratings and reviews
If you choose to appeal the decision, please reach out to Wisetack directly to discuss your application status.
Due to regulatory restrictions, Wisetack is solely responsible for all decisions. ThryvPay is unable to make, or change any decisions made by Wisetack.
My Customers Loan Application - Why Wasn’t It Approved?
90% of all loan applications are approved within minutes. There is however a small chance that your customer's credit is too low and or their debt to income ratio is too high to be considered for a loan.
We can approve customers with as low as a 540 credit score, but that is not the sole deciding factor. Just like any lending institution, certain parameters need to be met in order for the lending institution to provide loan assistance.
These decisions are 100% based on Wisetack and their lending partners. Due to regulatory restrictions, ThryvPay is unable to sway or make any financial decisions. If your customer would like to appeal the decision they may contact Wisetack directly at:
Your Customers Application - My Customer Was Not Approved For The Full Amount Of The Transaction, Now What?
Depending on the size of the loan being requested, there could be times when your customer does not qualify for the total amount of the transaction.
If this is the case, your customer would need to pay for the remainder of the contracted value using another payment method.
The easiest way to accomplish this is to have your customer make a partial down payment, using their credit card and then finalize the loan using only the remaining balance of the transaction.
This will ensure your loan is paid in full and that there are no delays in getting your funds.
Step 1: Send the customer a prequalification link
Step 2: Finalize and get approval on the final service/contract amount. If this is more than the qualified amount complete the following steps
Step 3: Send the customer an invoice for the full amount
Step 4: Have the customer make a partial payment (have the customer select “Pay Custom Amount (credit card only)” button. They will enter in the difference between the total amount for the service and the total amount they are qualified for in the pay custom amount box, and then click proceed to payment.
Step 5: Resend the invoice (or the customer can refresh the existing invoice) to the customer (which will show partially paid at this point) and have them click on the “finalize your loan” box on the checkout screen
Step 6: The customer will complete their loan details, and accept the terms
Step 7: The customer will complete the loan by clicking on the “Job is done - Release funds” button on their application.