Housecall Pro MAX Plan Required. Connecting Thryv® to Housecall Pro is available only to customers on the Housecall Pro MAX Plan. To confirm your plan, log in to Housecall Pro and check your subscription settings, or contact Housecall Pro support.

This article explains how to connect Thryv to Housecall Pro so your qualified leads arrive in Housecall Pro as Customers automatically, and so Thryv can show you the Invoiced Amount for your Housecall Pro leads. The article covers the MAX Plan requirement, connection steps, how to reinstall Housecall Pro if you installed before October 6, 2026, which leads Thryv sends, what information Thryv sends, how Invoiced Amount works, where to find Invoiced Amount, how to disconnect, and troubleshooting.

This article does not cover creating invoices or estimates inside Housecall Pro. For help with invoices or estimates, contact Housecall Pro support. To learn how Thryv scores leads, see Learn how AI Lead Insights scores your leads.

In This Article

• Benefits of Connecting Thryv to Housecall Pro
• What You Need Before Connecting Thryv to Housecall Pro
• Steps to Connect Thryv to Housecall Pro
• How to Reinstall Housecall Pro to Start Tracking Invoiced Amount
• What Thryv Does After You Connect Housecall Pro
• Which Leads Thryv Sends to Housecall Pro
• What Information Thryv Sends to Housecall Pro
• Benefits of Tracking Invoiced Amount for Your Housecall Pro Leads
• How Invoiced Amount Works
• Where to Find Invoiced Amount in Thryv
• How to Check or Disconnect Your Housecall Pro Connection
• Troubleshooting the Thryv and Housecall Pro Connection
• Limitations of the Thryv and Housecall Pro Connection
• FAQ

Benefits of Connecting Thryv to Housecall Pro

Connecting Thryv to Housecall Pro turns qualified leads into booked jobs faster, and shows you which leads brought in invoiced work. Here are the benefits:

• No manual data entry. Thryv creates each qualified lead as a Customer in Housecall Pro automatically, so nobody copies, pastes, or exports lead details between systems.
• Only strong leads reach your team. Thryv filters leads by score before sending, so your team works real opportunities instead of low-quality inquiries.
• No duplicate Customer records. When a Customer with a matching email address or phone number already exists in Housecall Pro, Thryv updates that Customer record instead of creating a duplicate.
• Full context travels with the lead. Thryv attaches call summaries and conversation notes to the Customer record, so your team can follow up without switching tools.
• See which leads turn into invoiced work. Thryv shows the Invoiced Amount for each lead that became a Customer in Housecall Pro, so you can see which marketing efforts brought in invoiced work, not just how many leads came in.
• Your Housecall Pro workflow stays the same. The connection runs in the background. Your team keeps scheduling jobs, sending estimates, and adding notes in Housecall Pro exactly as before.

What You Need Before Connecting Thryv to Housecall Pro

To connect Thryv to Housecall Pro, you need three items in place:

• An active Thryv account.
• A Housecall Pro account on the MAX Plan. Lower Housecall Pro plan tiers cannot connect to Thryv. To confirm your plan, log in to Housecall Pro and check your subscription settings, or contact Housecall Pro support.
• A Housecall Pro API key with Full access. You generate the API key inside Housecall Pro in Part 1 of the connection steps.

Steps to Connect Thryv to Housecall Pro

Follow the steps in both parts in order. Part 1 happens in Housecall Pro. Part 2 happens in Thryv.

Part 1: Generate Your API Key in Housecall Pro

1. Log in to your Housecall Pro account.
2. Click My Apps, then click All Apps.
3. Search for or scroll to API Key Management, then click Generate API Key.
4. Name your API key, then select Full access as the permission level.
5. Copy the API key. You paste the API key into Thryv in Part 2.

Part 2: Connect Housecall Pro in Thryv

1. Click Settings in the left-hand navigation of Thryv.
   
    
2. Click Integrations.
   
    
3. Find Housecall Pro and click Connect.
   
    
4. Click "Allow".
   
    
5. Paste your Housecall Pro API key into the pop-up window that opens after you click Allow. Thryv uses the API key to authenticate and connect the two accounts.
   

The Integrations page in Thryv displays a list of available integrations. The Housecall Pro tile shows the Housecall Pro logo and a Connect button.

After you complete these steps, the connection is active and Thryv begins sending qualified leads to Housecall Pro in near real time. The same Housecall Pro API key lets Thryv read invoice totals for Invoiced Amount. Invoiced Amount needs no separate setup step and no additional permission.

How to Reinstall Housecall Pro to Start Tracking Invoiced Amount

If you installed Housecall Pro in Thryv before October 6, 2026, remove the integration and install the integration again. Reinstalling takes a few minutes, puts you on the most up-to-date version of the Housecall Pro integration, and lets Thryv track Invoiced Amount so you can see how much invoiced work each lead brought in.

1. Click Settings in the left-hand navigation of Thryv.
   
    
2. Click Integrations.
   
    
3. Find Housecall Pro and click Connect.
   
    
4. Click "Allow".
   
    
5. Paste your Housecall Pro API key into the pop-up window that opens after you click Allow. Thryv uses the API key to authenticate and connect the two accounts.
   

An API key created with Full access works as is, so you do not need to generate a new API key. Housecall Pro Customers that already exist are not affected, and Thryv matches leads to existing Customers by email address or phone number.

What Thryv Does After You Connect Housecall Pro

After the connection is active, Thryv works in the background. You do not start a sync or move any data by hand. Here is what Thryv does for each new lead:

1. Thryv checks the lead score. When a new lead comes in, Thryv compares the lead score to the score filter before sending anything to Housecall Pro.
    
2. Thryv creates or updates a Customer in Housecall Pro. For each qualified lead, Thryv checks whether a Customer with a matching email address or phone number already exists in Housecall Pro. If a match exists, Thryv updates that Customer record. If no match exists, Thryv creates a new Customer record.
    
3. Thryv attaches notes and context. Thryv adds the call summary and conversation notes to the Customer record, building a running communication history.
    
4. Your team works the lead in Housecall Pro. Qualified leads appear in Housecall Pro as Customers with their context attached. Your team schedules jobs, sends estimates, adds notes, and follows up in Housecall Pro as usual.
    
5. Thryv checks Housecall Pro for invoices every 24 hours. Thryv reads the sent invoices for each Customer that came from a Thryv lead and updates the Invoiced Amount for that lead. The "How Invoiced Amount Works" section explains the details.

Thryv sends qualified leads to Housecall Pro in near real time, so your team can follow up while the prospect is still deciding.

Which Leads Thryv Sends to Housecall Pro

Thryv does not send every lead to Housecall Pro. Thryv filters leads by score so your team sees stronger prospects instead of noise. The score filter is set to 3 or higher and is not configurable. Thryv sends:

• Leads scored 3, 4, or 5. Scores of 4 and 5 are your strongest leads. A score of 3 includes existing customers calling about past work, and leads showing minimal interest with no contact information shared.
• Unscored leads. A lead has no score when AI Lead Insights is turned off, or when the submission does not contain enough information to score the lead. Thryv sends unscored leads so the lead is not lost.

Thryv holds back leads scored 1 or 2. Thryv does not send spam, wrong numbers, or wrong-fit leads to Housecall Pro.

To learn how Thryv scores leads, see Learn how AI Lead Insights scores your leads.

What Information Thryv Sends to Housecall Pro

When Thryv sends a lead to Housecall Pro, Thryv adds these details to the Customer record:

• First and last name
• Email address
• Phone number
• Address, when available
• Lead score
• Sentiment
• Call conversation summary and key notes, attached as a Customer note

Benefits of Tracking Invoiced Amount for Your Housecall Pro Leads

Invoiced Amount shows how much invoiced work each Thryv lead brought into your business, so you can put your marketing budget where results come from. Here are the benefits:

• Know which leads brought in invoiced work. See the dollar amount tied to each lead instead of only counting how many leads came in.
• Spend marketing budget with confidence. Compare Invoiced Amount across leads to see which marketing efforts bring in invoiced work.
• No extra work for your team. Thryv reads your Housecall Pro invoices automatically, so nobody enters revenue by hand.
• No extra setup. Invoiced Amount uses the same Housecall Pro API key you used to connect Housecall Pro.

How Invoiced Amount Works

Invoiced Amount is the total dollar amount of sent invoices in Housecall Pro for a Customer that Thryv created or updated from a Thryv lead. Thryv displays Invoiced Amount against the original lead.

• Thryv checks for invoices every 24 hours. For each Customer that came from a Thryv lead, Thryv looks at the Housecall Pro invoices for that Customer and adds up the total.
• Only sent invoices count toward Invoiced Amount. Estimates and draft invoices do not count.
• Invoiced Amount is not the same as money collected. Invoiced Amount does not change when a sent invoice is unpaid, partially paid, or voided.
• Invoiced Amount tracks invoice activity going forward. Thryv does not add Invoiced Amount retroactively. If you installed Housecall Pro before October 6, 2026, remove and reinstall the integration to start tracking. See "How to Reinstall Housecall Pro to Start Tracking Invoiced Amount."
• Thryv only reads invoice totals. Thryv never creates, edits, or deletes anything in Housecall Pro. Thryv does not read other Housecall Pro Customer or job data.

Where to Find Invoiced Amount in Thryv

To find Invoiced Amount, click Settings in the left-hand navigation of Thryv. Then click Integrations and find Housecall Pro. Invoiced Amount appears on the Housecall Pro integration screen, the same way Invoiced Amount appears on the Jobber integration screen.

How to Check or Disconnect Your Housecall Pro Connection

You manage the connection from the Integrations page in Thryv at any time.

Check Whether Housecall Pro Is Connected

Click Settings in the left-hand navigation of Thryv. Then click Integrations. Find Housecall Pro. The Integrations page shows whether Housecall Pro is currently connected.

Disconnect Housecall Pro From Thryv

Click Settings in the left-hand navigation of Thryv. Then click Integrations. Find Housecall Pro and click Remove. Removing the connection stops new leads from syncing to Housecall Pro and stops invoice checks for Invoiced Amount.

Removing the connection does not delete Customer records that already exist in Housecall Pro. Removing the connection removes the sync, not your data.

Delete Your API Key in Housecall Pro

Removing the connection in Thryv does not delete your API key. The API key stays active in Housecall Pro until you delete the API key inside Housecall Pro. To fully remove access, log in to Housecall Pro, click My Apps, click All Apps, open API Key Management, and delete the API key you created for Thryv. For a walkthrough, see How to generate and manage your API key in Housecall Pro.

Troubleshooting the Thryv and Housecall Pro Connection

Why Is My Lead Not in Housecall Pro?

Thryv sends only leads scored 3 or higher, plus unscored leads. If the lead scored 1 or 2, Thryv held the lead back. If the lead scored 3 or higher, or has no score, and does not appear in Housecall Pro, confirm the connection shows as connected on the Integrations page. Also check whether Thryv updated an existing Customer with a matching email address or phone number instead of creating a new Customer.

Why Is My Invoiced Amount $0?

Invoiced Amount stays at $0 until the Customer has at least one sent invoice in Housecall Pro. Estimates and draft invoices do not count. Thryv checks for invoices every 24 hours, so a newly sent invoice can take up to 24 hours to appear. Invoiced Amount also tracks only activity going forward, so confirm you removed and reinstalled Housecall Pro if you installed the integration before October 6, 2026.

What If My API Key Does Not Work?

Confirm you copied the full API key from Housecall Pro with no extra spaces. Confirm your Housecall Pro account is on the MAX Plan. Confirm you created the API key with Full access. If the problem continues, generate a new API key with Full access in Housecall Pro, then remove Housecall Pro in Thryv and connect again.

Limitations of the Thryv and Housecall Pro Connection

• The connection requires a Housecall Pro account on the MAX Plan.
• The connection requires a Housecall Pro API key with Full access.
• Thryv sends leads to Housecall Pro only. Thryv does not send other Housecall Pro Customer or job data back into Thryv.
• The only data Thryv reads from Housecall Pro is invoice totals for Customers that came from a Thryv lead.
• The score filter of 3 or higher is not configurable. Thryv holds back leads scored 1 or 2.
• Invoiced Amount counts sent invoices only. Estimates and draft invoices do not count.
• Invoiced Amount does not change when a sent invoice is unpaid, partially paid, or voided.
• Thryv checks for invoices every 24 hours, not in real time.
• Invoiced Amount tracks invoice activity going forward. Installations from before October 6, 2026 must be removed and reinstalled once.

FAQ

How does Thryv score leads?

ThryvAI listens to calls received on your Thryv call tracking numbers. ThryvAI listens for intent signals during the call, such as asking for a quote, mentioning an emergency, or discussing a specific service. ThryvAI weighs the intent signals to decide whether the lead is high-priority (Hot) or an inquiry (Warm), then assigns a score from 1 through 5. Use the lead score to prioritize your follow-ups so you invest your time in the leads most likely to convert. Scores mean:

• 5: The caller booked an appointment or made a purchase.
• 4: The caller had a productive conversation about services, even without a sale or appointment. The conversation may include quotes or contact information.
• 3: The caller is an existing customer asking about past work or rescheduling, or showed minimal interest and shared no contact information.
• 2: The lead is a wrong fit, such as outside your service area or competitor research, with no clear interest.
• 1: The call was spam, a sales call, a wrong number, an unintelligible voicemail, or showed no clear customer intent.

To learn more, see Learn how AI Lead Insights scores your leads.

What plan do I need to connect Thryv to Housecall Pro?

You need a Housecall Pro account on the MAX Plan. The MAX Plan requirement includes Invoiced Amount. Lower Housecall Pro plan tiers cannot connect to Thryv. To confirm your plan, log in to Housecall Pro and check your subscription settings, or contact Housecall Pro support.

What API key permission do I need?

Create your Housecall Pro API key with Full access. An API key created with Full access works for sending leads and for Invoiced Amount, with no additional permission to grant.

Can I change which leads Thryv sends to Housecall Pro?

No. Thryv sends leads scored 3 or higher, plus unscored leads. The score filter is not configurable.

Why did Thryv send a lead with no score to Housecall Pro?

Thryv sends unscored leads so no lead is lost. A lead has no score when AI Lead Insights is turned off, or when the submission does not contain enough information to score the lead.

Does the connection create duplicate Customers in Housecall Pro?

No. When a Customer with a matching email address or phone number already exists in Housecall Pro, Thryv updates that Customer record instead of creating a duplicate. Thryv creates a new Customer record only when no match exists.

Will I lose my Housecall Pro Customers if I disconnect?

No. Click Remove on the Housecall Pro tile on the Integrations page to stop new leads from syncing and stop invoice checks for Invoiced Amount. Customer records that already exist in Housecall Pro are not affected.

Does removing the connection delete my API key?

No. The API key stays active in Housecall Pro until you delete the API key in Housecall Pro API Key Management.

Does the connection send my Housecall Pro data back into Thryv?

The connection sends qualified leads from Thryv to Housecall Pro. The only data Thryv reads from Housecall Pro is invoice totals for Customers that came from a Thryv lead. Thryv does not read other Housecall Pro Customer or job data.

What is Invoiced Amount?

Invoiced Amount is the total dollar amount of sent invoices in Housecall Pro for a Customer that came from a Thryv lead. Thryv displays Invoiced Amount against the original lead so you can see which leads brought in invoiced work.

Does Invoiced Amount include estimates?

No. Only sent invoices count toward Invoiced Amount. Estimates and invoices that have not been sent are not included.

Does Invoiced Amount show money I have collected?

No. Invoiced Amount shows the total of sent invoices. Invoiced Amount does not change when a sent invoice is unpaid, partially paid, or voided.

How often does Thryv check for new invoices?

Thryv checks Housecall Pro for invoices every 24 hours. A newly sent invoice can take up to 24 hours to appear in Invoiced Amount. No other delays apply.

Do I need to do anything extra to turn on Invoiced Amount?

If you installed Housecall Pro on or after October 6, 2026, no. If you installed Housecall Pro before October 6, 2026, remove the integration and reinstall the integration once. An API key created with Full access works as is, so you do not need a new API key.

Why does Invoiced Amount not include invoices from before I connected?

Invoiced Amount tracks invoice activity going forward. Thryv does not add Invoiced Amount retroactively for leads sent to Housecall Pro earlier. If you installed Housecall Pro before October 6, 2026, remove and reinstall the integration to start tracking.