Disconnecting your QuickBooks Online integration stops the automatic sync of contacts, products, and invoices between QuickBooks Online and your CRM. You may want to disconnect the integration if you are switching QuickBooks accounts, pausing your QuickBooks subscription, or troubleshooting a sync issue. In some cases, the disconnection may not complete on the first attempt. This article covers both how to disconnect your QuickBooks Online integration and how to manually complete the disconnection if the first attempt fails.

This article does not cover reconnecting your QuickBooks Online integration after an unexpected disconnection. For those steps, see QuickBooks Online Disconnected: How to Restore Your Integration

1. Click on your profile icon in the lower left corner. Then, click on Settings.

2. From here, click on Integrations

3. Find QuickBooks Online in the integrations list and click the Disconnect button to the right of it. 

4. A confirmation prompt will appear asking you to confirm the disconnection. Click Disconnect to confirm. A dark confirmation banner will appear in the lower-right corner of your screen confirming the integration has been disconnected. Your CRM will no longer sync contacts, products, and invoices with QuickBooks Online.

FAQ

Will disconnecting QuickBooks Online delete my data?

No, any previously synced data will remain. If you wish to delete synced data, you will need to do so manually in Thryv and QuickBooks.