Your online listings are often the first thing a potential customer sees before deciding whether to call you. Outdated hours, missing services, or old photos can cost you customers before you ever get a chance to speak with them. Thryv Listings Refresh is a Thryv billed add-on that keeps your listings current across the web, without requiring you to track down and update every listing yourself.

Why Keeping Your Listings Current Wins You More Customers

When your business information changes, including new hours, updated services, or fresh photos, those changes need to be reflected everywhere customers might find you online. A listing with the wrong hours can send a customer to your door when you're closed, or worse, send them to a competitor instead. Thryv Listings Refresh removes the manual work of keeping that information accurate so your online presence always reflects your real business.

Thryv Listings Refresh is not a leads generation product. It does not run ads or campaigns to drive new traffic to your listings. Instead, it protects the credibility of the listings you already have so that customers who find you through organic search, maps, or directories see accurate, trustworthy information about your business.

For business owners who don't have time to audit a dozen different listing platforms every time something changes, Thryv Listings Refresh handles that ongoing maintenance automatically as part of your Thryv subscription.

How Thryv Listings Refresh Works

Thryv Listings Refresh operates through a monthly update cycle managed between you and your Customer Success Manager. Here is how the process works from start to finish.

At onboarding, your Customer Success Manager confirms that your business listings are connected to Thryv. This connection is the foundation that allows updates to be applied across your listings going forward.

Each month, Thryv sends you a check-in to ask whether any of your business information has changed. This includes your business hours, the services you offer, and your photos. If your information has changed, Thryv applies those updates across your connected listings. If you do not respond to the monthly check-in, no updates will be made for that cycle. Your listings will remain as they were from the previous update.

This process repeats each month for as long as Thryv Listings Refresh is active on your account, keeping your listings continuously maintained without requiring you to take action unless something has actually changed.

FAQ

Is Thryv Listings Refresh included in my Thryv subscription? Thryv Listings Refresh is a paid add-on to Thryv and cannot be purchased as a standalone product. For pricing information, see the Thryv Products at a Glance page.

What happens if I don't respond to the monthly check-in? If no response is received during a monthly update cycle, Thryv will not make any changes to your listings for that month. Your listings will stay as they were from the most recent update.

Will Thryv Listings Refresh help me get more leads or run ads? No. Thryv Listings Refresh is not a leads product. It maintains the accuracy of your existing listings but does not generate new traffic through paid advertising or campaigns. To learn about Thryv's tools for driving new leads, see Search Boosts overview.

Which listings does Thryv Listings Refresh update? Thryv Listings Refresh updates the listings connected to your Thryv account at onboarding. Your Customer Success Manager confirms which listings are connected during the onboarding process.

Can I request an update outside of the monthly cycle? Yes. You can contact Thryv Support at any time to request an update to your listings without waiting for the next monthly check-in.