Texting is the most direct way to communicate with your clients, but keeping those conversations on a personal mobile device creates a significant gap in your business records. By using Thryv Text and Voice, you ensure that every SMS and MMS interaction is captured as a permanent business asset within your CRM. This centralized Inbox allows you to maintain a complete history of client agreements, project updates, and feedback in one place. Moving your communication to a professional Business Phone Number means your customer data is never trapped on a single device, giving you the ability to manage your team and your reputation with full visibility.

Send a New Text Message

Note that these instructions are the same for desktop and mobile

1. First, click on Comms, then Text and Voice. 
2. Select a contact, or click on Create New and Text Message
3. The message window will appear. Type your message, and include merge fields if desired, then click Send.

Send a Text Message from the Contact Record

To send a message to a contact from their contact record, click on Contacts in the left-hand menu and locate your contact. Then, click on Text in their contact record, and the message window will open.

FAQ

Is there a character limit for my text messages? 

Standard text messages (SMS) are typically limited to 160 characters. However, Thryv Text and Voice allows you to send longer messages by automatically breaking them into segments or converting them to a multimedia message (MMS). Keep in mind that very long messages may be delivered as multiple texts depending on the recipient's mobile carrier.

Can I send picture messages through Thryv Text and Voice?

At this time Thryv Text and Voice can only send text messages. 

Can Thryv Text and Voice use Merge Fields?

Yes, Thryv Text and Voice can use merge fields to dynamically include content from a contact record. 

Can I see if my customer has read my text message? While Thryv Text and Voice tracks the delivery status to the carrier, "Read Receipts" (knowing exactly when a customer opened the text) are not currently supported. This is due to privacy limitations set by individual mobile phone manufacturers and carriers.