Things come up and sometimes appointments have to be rescheduled. This doesn't have to be a headache! Rescheduling an appointment is easy and Thryv Business Center™ will notify your clients of any updates that you make.
To reschedule an appointment find the appointment you'd like to adjust.
Go to the Calendar and select the desired appointment.
You will be brought to the appointment details. Select reschedule.
A propose new time for the appointment will pop up. Change the date and time by selecting the calendar and clock icons. You can also include an optional message to your clients. Once you have made all your changes, select submit.
The appointment details screen will document the original time of the appointment under the rescheduled from field. The new time and the original time will also appear on the conversation tab for that contact.
FAQ
Can a completed appointment be rescheduled?
No, completed appointments can not be rescheduled. However you can cancel a completed appointment and add a new one for the new time, even if that new time is also in the past.
Are my clients notified when I reschedule an appointment?
Yes, clients are notified when an appointment is rescheduled. If you wish to prevent this, navigate to Settings>Email Templates and uncheck the template for client notification of rescheduled appointments to prevent it from being sent.
Can clients reschedule their own appointments?
This is controlled in your Settings. Navigate to Settings>Booking Options>Booking Policies to control whether clients can reschedule appointments on their own, including a time limit before the appointment starts.
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Comments
2 comments
Elapsed appointments can't be rescheduled. That info doesn't appear anywhere I looked online. Just spent an hour trying, to no avail. Finally called Support Center. The helpful agent clued me in.
Thank you Dave! This is valuable feedback. You are correct that completed appointments can't be rescheduled. However, they can be deleted and you can schedule a different time in its place. To help with this confusion we have added an FAQ section to this article that addresses this and other questions. Thank you for helping clear this up for fellow Thryv users!