This article covers ThryvPay® financing through Wisetack, including business eligibility, customer loan approvals, payment statuses, prequalification timelines, disputes, and refunds. This article does not cover general ThryvPay setup or payment processing. For general ThryvPay questions, see ThryvPay FAQs.

Why Offer Financing to Your Customers Through ThryvPay

Offering financing gives your customers a flexible way to pay for your services, which means fewer lost jobs due to budget constraints and faster decisions on larger projects. ThryvPay partners with Wisetack, a fully accredited financial institution, to offer consumer financing directly through your invoices. Your customers can apply for financing in minutes, and you get paid once the loan is confirmed.

Does ThryvPay Partner With Anyone to Offer Financing?

Yes. ThryvPay partners with Wisetack, a fully accredited financial institution, to offer consumer financing. All financing decisions, approvals, denials, and prequalifications are reviewed and decided strictly by Wisetack and their lending partners. ThryvPay facilitates the connection between your business and Wisetack but does not make or influence any financing decisions. For more information about Wisetack, visit www.wisetack.com.

Does My Business Qualify to Offer ThryvPay Financing?

ThryvPay financing through Wisetack is currently available to businesses in the following industries: Home Services, Auto, Veterinarian, Dental, and Medical. If you are unsure whether your specific business qualifies, submit the application and Wisetack will confirm approval or denial. Wisetack and their lending partners set the eligibility guidelines for all industries. If your industry is not currently eligible, Wisetack may add additional industries in the future.

Why Does My Business Have to Get Approved to Offer ThryvPay Financing?

Wisetack requires business approval to ensure your business is in good standing and does not have a history of disputes or credit risk. Applying for business approval does not affect your personal or business credit score. Wisetack does not pull your credit report as part of the business approval process.

Why Was My Business Not Approved to Offer ThryvPay Financing?

While the majority of businesses in eligible industries are approved, there is a small chance your application may be denied. Typical reasons for denial include:

• Excessive disputes or chargebacks

• High refund rate

• Excessive negative ratings and reviews

If you want to appeal the decision, contact Wisetack directly using the contact information in the How to Contact Wisetack section of this article. Due to regulatory restrictions, ThryvPay is unable to make or change any decisions made by Wisetack or their lending partners.

Is My ThryvPay Application the Same as Applying for ThryvPay Financing?

No. ThryvPay and ThryvPay financing are two separate applications. Because ThryvPay financing is powered by Wisetack, applying for ThryvPay financing requires a separate application process from your ThryvPay account setup.

My Customer Was Not Approved for ThryvPay Financing — What Should I Do?

While 90% of loan applications are approved within minutes, there are cases where a customer's credit score or debt-to-income ratio does not meet Wisetack's lending requirements. Wisetack can approve customers with a credit score as low as 540, but credit score is not the only deciding factor. All approval decisions are made entirely by Wisetack and their lending partners. ThryvPay is unable to influence or appeal financing decisions on behalf of your customer. If your customer wants to appeal the denial, the customer can contact Wisetack directly using the contact information in the How to Contact Wisetack section of this article. If your customer is not approved, ask the customer to pay using another payment method.

My Customer Was Only Approved for a Partial Amount — What Should I Do?

If your customer does not qualify for the full transaction amount, the customer can pay the difference using another payment method such as a credit card, and use ThryvPay financing only for the remaining balance. Follow these steps to complete a partial financing payment:

1. Send the customer a prequalification link to determine the amount the customer qualifies for.

2. Finalize and confirm the total service or contract amount. If the total is more than the qualified financing amount, continue with the steps below.

3. Send the customer an invoice for the full amount.

4. Have the customer make a partial payment for the difference between the qualified financing amount and the total invoice amount.

5. Resend the invoice to the customer. The invoice will show as partially paid at this point. Ask the customer to select Finalize your loan on the checkout screen.

6. The customer completes loan details and accepts the loan terms.

7. The customer completes the loan by selecting Job is Done, Release Funds on the loan application screen.

My Customer Got Prequalified but Did Not Pay With ThryvPay Financing — What Should I Do?

No action is required on your part. If a customer prequalified but chose to pay using a different payment method, the customer's choice of payment method is entirely their own. Prequalification does not obligate the customer to use ThryvPay financing.

My Customer Has Not Selected "Job is Done, Release Funds" — What Can I Do?

Your customer will automatically receive email and text message reminders from Wisetack to complete the loan. You will also receive email notifications when reminders are sent. The most effective approach is to ask your customer to select Job is Done, Release Funds before you leave the customer's location. You can also send your customer additional reminders directly from within ThryvPay.

I Have Not Received My ThryvPay Financing Payment — Where Is It?

To check the status of a ThryvPay financing payment, open ThryvPay and select the Financing tab. All financing transactions are displayed in the Financing tab with their current status. The following statuses are used:

• Initiated — The loan application has been started and sent to Wisetack for review.

• Authorized — The loan application has been authorized by Wisetack.

• Accepted — The customer has accepted the loan terms.

• Confirmed — The customer has approved and confirmed the loan for payment. Funds will be deposited to your bank account within 1 to 3 business days from the confirmed date.

• Settled — Funds minus the 3.9% processing fee have been released and will appear in your bank account within 3 business days.

Financing payments with any status other than Confirmed or Settled are still pending. Payment will not be released until the customer confirms the loan by selecting Job is Done, Release Funds on the loan application screen.

How Do I Know Who Has Prequalified or Been Approved for a ThryvPay Financing Loan?

Open ThryvPay and select the Financing tab. All financing application attempts are displayed in the Financing tab, including the application type (loan or prequalification), current status, qualified amount, and expiration date. You will also receive email notifications throughout the application process, and a weekly financing transaction report that includes all customers currently in the loan process along with their status for that week.

How Long Does a ThryvPay Financing Prequalification Remain Active?

A prequalification is valid for 14 days. If the customer does not complete a loan application within 14 days of prequalification, the customer will need to submit a new prequalification request.

How Long Does a ThryvPay Financing Loan Application Remain Active?

Once a customer is approved for a loan, the customer must confirm the loan within 60 days. If the loan is not confirmed within 60 days, the customer will need to reapply for ThryvPay financing.

Is There a Limit to How Many ThryvPay Financing Loans a Customer Can Apply For?

No. Customers can apply for ThryvPay financing on multiple transactions. However, a customer can only apply for one loan per transaction. Each loan application is evaluated independently based on the customer's credit history at the time of application.

Does Applying for ThryvPay Financing Affect My Customer's Credit Score?

The impact on your customer's credit score depends on the stage of the application. A prequalification uses a soft credit pull, which does not affect the customer's credit report or credit score. Once the customer accepts the loan terms and confirms the loan for payment, a hard credit pull is completed and the loan will appear on the customer's credit report, which may affect the customer's credit score. For more information about soft and hard credit checks, visit Wisetack's guide to hard and soft credit checks.

My Customer Is Disputing a Charge After the Loan Was Approved and I Have Been Paid — What Happens?

While disputes are rare with ThryvPay financing, disputes are possible. If your customer is disputing a payment or service, contact Wisetack directly using the contact information in the How to Contact Wisetack section of this article. Prepare as much documentation as possible about the transaction, including the project details, service records, estimate, invoice, communication history with the customer, and before and after photos. Send this documentation to Wisetack so Wisetack can make a final decision on the dispute. For more information about the dispute process, visit Wisetack's loan dispute process page.

My Customer Is Requesting a Refund on a Completed Loan — What Is the Process?

Loan refunds are allowed and are initiated through Wisetack. Contact Wisetack directly using the contact information in the How to Contact Wisetack section of this article to begin the refund process. If your customer initiated a refund request directly with Wisetack, you will receive a notification from Wisetack asking you to respond with the transaction history and details. Wisetack will use that information to determine whether a refund is warranted and for what amount.

How to Contact Wisetack

For all ThryvPay financing decisions, appeals, disputes, and refunds, contact Wisetack directly. ThryvPay is unable to make or change any decisions made by Wisetack or their lending partners.

Website: www.wisetack.com
Phone: 833-927-0333
Email: support@wisetack.com

Frequently Asked Questions

What does this article cover?

This article covers ThryvPay financing through Wisetack, including business eligibility, customer loan approvals, payment statuses, prequalification timelines, disputes, and refunds. This article does not cover general ThryvPay setup or payment processing. For general ThryvPay questions, see ThryvPay FAQs.

What is the processing fee for ThryvPay financing?

The processing fee for ThryvPay financing is 3.9%. This fee is deducted from your settled payment before funds are deposited to your bank account.

Can a customer apply for ThryvPay financing on more than one transaction?

Yes. Customers can apply for ThryvPay financing on multiple separate transactions. However, only one loan application is allowed per transaction.

Does ThryvPay make any ThryvPay financing decisions?

No. All ThryvPay financing decisions including approvals, denials, and prequalifications are made entirely by Wisetack and their lending partners. ThryvPay facilitates the connection between your business and Wisetack but has no role in financing decisions.