Coming Soon: Form domain validation is only required for Unstyled HTML embeds, a feature that has not yet been released. This article will be updated and available once that feature launches.

Validating your domain ensures your public forms are securely connected to your domain host and can be served from your branded domain. This improves deliverability, maintains trust with visitors, and ensures form submissions are correctly processed and attributed to your account.

By validating your domain, you also help protect your forms from unauthorized usage, bots, and spam submissions by ensuring only approved domains can submit data through Unstyled HTML embeds.

Validate a Custom Form Domain

1. Open your Settings.
   
    
2. Select Domains.
   
    
3. Click the Form domains tab.
   
    
4. Click the Connect a domain button.
   
    
5. Add your Domain URL and Domain Host into the appropriating fields.
   
    
6. Once you've added your Domain URL and Domain Host, click the Connect Domain button.
   
    
7. Create a new TXT record in your domain host’s DNS settings.
    
8. Copy and paste the values provided and paste them into the corresponding TXT record fields in your domain host.
   
    
9. Save the TXT record in your domain host.
    
10. Return to Keap and click Done to finish the setup.
    

Please note:  Domain validation can take up to 48 hours to propagate successfully. You can check the status of your domain validation at any time by selecting Check Status on the Form domains tab.

FAQs

Why do I need to validate my forms domain?

Validating your domain ensures that only authorized websites can use the Unstyled HTML, helping protect your forms from bots and spam submissions.

What if my domain isn’t validated?

Form submissions using Unstyled HTML embeds will fail, and new leads/contacts will not be created or updated. Domain validation is only required for Unstyled HTML forms and does not apply to Styled HTML embeds.

Why am I not getting any form submissions?

To ensure secure form delivery, your form domain must be validated before using Unstyled HTML forms/embeds. Validating your email domain alone is not sufficient for Unstyled HTML forms.

If submissions are not coming through, follow these troubleshooting steps:

1. Go to Settings > Domains.
    
2. Click the Form domains tab.
    
3. Check whether a form domain is already connected.
   • If no domain is connected, click Connect domain and complete the setup.
   • If a domain is connected, proceed to the next step.
      
4. Go to your public form.
   • Copy the Unstyled HTML code and paste it into your website again.
   • Submit a test entry to confirm submissions are working correctly.
      
5. If you are still not receiving submissions after completing these steps, please contact Support for further assistance.