Why Managing Your Contact Limit Matters

As your business grows, your contact list grows with it. Keap™ plans include a contact limit, and when your total contact count approaches or exceeds that limit, Keap will notify you so you can decide whether to increase your limit or reduce your contact count. Understanding how contact limits work helps you avoid unexpected billing changes and keeps your account running smoothly.

Note: The contact limits, thresholds, and overage billing described in this article do not apply to sandbox apps. There is no limit on the number of users you can add to your Keap account. To add users, click Settings in the left-hand navigation, then click Users and Permissions.

In This Article

• How to Edit Your Contact Limit Subscription

• Contact Limit Warnings When Adding a Contact

• Contact Limit Warnings When Importing Contacts

• Frequently Asked Questions

How to Edit Your Contact Limit Subscription

1. Click your profile icon in the bottom left corner of your Keap account, then click Settings.

   The screenshot below shows the profile icon in the bottom left corner of Keap with the menu open. The Settings option appears in the menu above the profile icon.

   

2. Click My Account in the Settings menu.

   The screenshot below shows the Settings menu in Keap with the My Account option visible as a labeled row in the Settings navigation list.

   

3. Click Manage my plan on the My Account page.

   The screenshot below shows the My Account page in Keap with the Manage my plan button visible. The button appears in the subscription section of the My Account page and opens a plan management popup when clicked.

   

4. Click the Edit subscription link in the popup that appears to make changes to your contact limit.

   The screenshot below shows the plan management popup in Keap with the Edit subscription link visible. The Edit subscription link appears in the popup below your current plan details. Clicking the link opens the subscription editing screen where your contact limit can be adjusted.

   

Contact Limit Warnings When Adding a Contact

When you add a new contact manually in your Keap Pro or Max account, Keap displays a warning message when your total contact count is within 5 contacts of your current limit. The warning message includes a Manage my plan button you can click to increase your contact limit before reaching it.

The screenshot below shows the contact limit warning message that appears in Keap when you are within 5 contacts of your limit while adding a contact manually. The warning message displays your current contact count, your limit, and a Manage my plan button to increase your limit.

If your contact count is already over your limit when you add a contact, Keap displays a different message indicating that you have exceeded your contact limit. Click Manage my plan to increase your limit.

The screenshot below shows the over-limit message that appears in Keap when you have exceeded your contact limit while adding a contact. The message indicates that your contact limit has been exceeded and includes a Manage my plan button to adjust your limit.

Contact Limit Warnings When Importing Contacts

When you import contacts into your Keap Pro or Max account, Keap displays a warning message when your total contact count will be within 5% of your contact limit after the import. The warning message includes a Manage my plan button you can click to increase your contact limit before proceeding with the import.

The screenshot below shows the contact limit warning message that appears in Keap during a contact import when the resulting contact count will be within 5% of the limit. The warning displays the current contact usage percentage and a Manage my plan button.

If your contact count will exceed your limit as a result of the import, Keap displays a message indicating that the import will put you over your contact limit. Click Manage my plan to increase your limit before completing the import.

The screenshot below shows the over-limit message that appears in Keap when a contact import would exceed your contact limit. The message indicates that the import will put you over your limit and includes a Manage my plan button to adjust your subscription before proceeding.

Frequently Asked Questions

What does this article cover?
This article covers contact limits for Keap Pro and Max accounts. [CONFIRM editions.] It explains how to change your contact limit and what warning messages you’ll see when you’re approaching or over your limit while adding or importing contacts. It does not cover charges for extra contacts. For those, see “Who can confirm charges for my contact limit?” below.

Does this article apply to sandbox apps?
No. Contact limits do not apply to sandbox apps.

Who can confirm charges for my contact limit?
A Keap Support specialist can review your account’s billing with you. Contact Keap Customer Support by live chat in the Keap app (available 24/7) or by phone at +1 866-800-0004, option 2, Monday to Friday, 6 a.m. to 6 p.m. MST.

What happens if I go over my contact limit?
You’ll see a message when you add or import contacts. For questions about charges for going over your limit, contact Keap Support as described in “Who can confirm charges for my contact limit?”

How do I change my contact limit?
Click Manage my plan in your My account page to change your contact limit. [CONFIRM label and steps.]

If I delete contacts and go back under my limit, will my extra contact charges change?
For questions about how reducing your contact limit affects your charges, contact Keap Support as described in “Who can confirm charges for my contact limit?”

Can I add more users to my Keap account?
For questions about adding users, see Upgrade Your Keap Edition, User Licenses, or Contact Limit.