Overview

We’ve upgraded our login experience to make signing in faster, simpler, and more secure.
With Single Sign-On (SSO), you can now access all your Thryv and Keap products using a single email and password. You no longer have to juggle multiple logins. 

Why We’re Doing It This Way

We understand that login changes can interrupt your daily workflow. Our goal is to make this transition as smooth and predictable as possible. By using a phased rollout, we can:

• Give you control: Upgrade when it’s most convenient.
• Ensure reliability: Gradual rollout allows us to monitor performance and resolve any issues early.
• Provide better support: Smaller groups migrating each week means faster, more personalized assistance.

This approach helps ensure a stable, secure transition to the new login experience while keeping all your data, subscriptions, and applications exactly as they are. 

Note: If you use Google SSO to log in, no action is required. Your login experience will remain unchanged before, during, and after the upgrade.

How to Log In

1. Go to signin.infusionsoft.com or login.thryv.com. 
   1. The new login screen has updated colors and branding, but rest assured. This is still Keap, now powered by Thryv’s secure authentication engine.

2. Enter your email address
3. Enter your password, or follow the prompts to reset as needed. 

5. You'll be logged in and redirected to your account.

Your First Time Logging In to Thryv SSO

If it is your first time logging in on the new experience, you may be asked to change your password. This is a requirement to securely complete your transition to the new system. There is not a way to bypass this password change.

Google SSO users: No action is required.

Resetting Your Password

If you forget your password or can’t sign in:

1. Click Forgot password? on the “Powered by Thryv” login page.
2. Enter your email address and click Send reset link.
3. Check your inbox for an email from Thryv Login Support.
4. Follow the link to set a new password and sign in again.

Didn’t get the email?

• Check your spam or junk folder.
• Make sure you’re using the same email linked to your Keap account.
• Still not seeing it? Contact Support for help.

Troubleshooting Common Login Issues

If problems continue, please reach out to Support and include:

• The email address you’re using to log in
• The browser you’re using (Chrome, Safari, Edge, etc.)
• Any error messages or screenshots that can help us diagnose the issue

FAQs:

General Questions

What’s changing with the new login experience? 
We’re upgrading to a new, more secure login powered by Thryv’s authentication platform. You’ll use one email and password to access all your Keap and Thryv products.

Why is Keap making this change?
This update simplifies access, improves security, and unifies Thryv and Keap under a single identity system for a smoother future experience.

When will the new login go live?
You can activate your new login starting December 15, 2025. 
Everyone will automatically transition on March 3, 2026.

Will my data, automations, or subscriptions change?
No. Only your login process is changing. Everything in your account stays exactly the same.

What is Single Sign-On (SSO)? 
SSO lets you sign in once and access multiple Thryv and Keap products without juggling separate passwords.

Activating the New Login

How do I activate my new login? 
Go to signin.infusionsoft.com, select “Login with Thryv” and follow the quick setup steps. You’ll sign in with your existing credentials through the new screen.

or

After authentication you will be prompted to upgrade. Click Activate Now, and follow the quick setup steps. You’ll sign in with your existing credentials through the new screen.

What if I’m not ready yet?
You can choose to defer the upgrade and continue logging in normally until March 3, 2026.

What happens after March 3, 2026?
All remaining users will automatically move to the new login the next time they sign in. No additional setup required.

Why does the login screen look different?
The updated page uses Thryv branding, but it’s still Keap, just powered by a more modern, secure authentication system.

What is Account Central?
It’s your Keap home base where all your connected Keap apps appear. From there, you can launch any Keap products with a single click.

Passwords, Security, and Usernames

Will my current password still work?
Yes. You’ll keep your same password unless you reset it later.

How do I reset my password?
Click Forgot password? on the new login page, enter your email, and follow the link in the password reset email.

I didn’t get the password reset email. What should I do?
Check your spam or junk folder, confirm you’re checking the right inbox, and if you still don’t see it, contact Support.

Is Google login affected by this change?
No. If you sign in with Google, your experience stays exactly the same before, during, and after migration.

Linking and Accessing Multiple Accounts

How do I link my Keap and Thryv accounts?
Make sure your Keap and Thryv usernames match before migration. If they don’t, Support can help link them after you activate.

What if I have multiple Thryv products?
For now, only one Thryv product can connect at a time. The ability to link multiple products will be added later.

Bookmarks and URLs

Do I need to change my login link?
No, you can still start at signin.infusionsoft.com. After activating, you’ll be prompted to bookmark the new login page for faster access.

Troubleshooting and Common Issues

I can’t sign in. What should I check first? 
Make sure you’re using the correct email and password. If needed, reset your password and try again.

I’m stuck in a login loop or see an error message.
Clear your browser’s cache and cookies, then log in again. Most redirect issues resolve this way.

I don’t see my apps in Account Central.
You may be using the wrong login email or your accounts aren’t linked. Contact Support to verify your usernames.