This article covers how to port a Keap™ Business Line number out to another service provider. Number porting is available when leaving Keap or when a Business Line number needs to be transferred to a different carrier for any reason.

How to Request a Port Out

To request porting a Keap Business Line number to another carrier, contact the Keap support team to start the request. Support is available by chat or by phone:

Contact Keap support

Phone: +1 866 800 0004 Ext. 2
USA/Canada toll-free
Monday through Friday, 6 AM – 7 PM PDT (9 AM – 10 PM EDT)

What to Expect During the Port Out Process

After a port out request is submitted, the Keap support team submits the request to the service provider within 1 to 3 business days. The service provider then provides the information the receiving carrier needs to complete the port. This information includes:

• Company name

• Service address

• PIN number

• Account number

Receiving this information from the service provider takes an additional 1 to 3 business days after the initial submission. The information will be sent by email once it is available. This process cannot be expedited.

After receiving the porting information, the receiving carrier completes the port. Carrier port processing can take up to 30 days. The Keap Business Line remains active for 30 days after a Keap subscription is cancelled. Starting the port request before cancelling the subscription is recommended to avoid any gap in service.

Frequently Asked Questions

What does this article cover?

This article covers how to request porting a Keap Business Line number to another carrier and what to expect during the port out process.

How long does a port out take from start to finish?

The full port out process involves two stages. The Keap support team submits the request to the service provider within 1 to 3 business days. The service provider then returns the porting information within another 1 to 3 business days. After that, the receiving carrier may take up to 30 additional days to complete the port. The total process can take up to 5 to 6 weeks from the initial request.

Should the Keap subscription be cancelled before or after starting a port out?

Starting the port out request before cancelling the Keap subscription is strongly recommended. The Keap Business Line remains active for 30 days after the subscription is cancelled, and carrier port processing can take up to 30 days. Cancelling the subscription before the port is complete may result in the number being lost before the transfer finishes.