Why Check Your Text Message Usage

Text message credits are included with your Keap™ plan and reset each billing cycle. Knowing how many credits you have used and how many remain helps you avoid unexpected limits mid-campaign or mid-month. Checking your usage takes less than a minute and gives you the information you need to plan your outreach without interruption.

How to Check Your Text Message Usage in Keap

1. Click your profile icon in the top right corner of your Keap account, then click Settings in the dropdown menu that appears.

   The screenshot below shows the profile icon in the top right corner of the Keap account screen with the dropdown menu open. The dropdown displays account options including Settings. The Settings option appears in the list below the profile name and email address.

   

2. Click My Account in the Settings menu.

   The screenshot below shows the Settings menu in Keap with the My Account option visible. The My Account option appears as a labeled row in the Settings navigation list.

   

3. Your text message usage for the current billing cycle appears on the My Account screen. The usage display shows the number of text message credits used and the number of credits remaining in the current billing cycle.

   The screenshot below shows the My Account screen in Keap with the text message usage section visible. The section displays the number of text message credits used and the number of credits remaining for the current billing cycle. The billing cycle reset date also appears in this section.

   

Frequently Asked Questions

What does this article cover?

This article covers how to check your text message credit usage for the current billing cycle in Keap. This article does not cover how to purchase additional text message credits or how to send text messages from Keap. For questions about your plan's included text message credits or to purchase additional credits, contact Keap Support.

How many text message credits are included with my Keap plan?

The number of text message credits included with your plan depends on your Keap subscription tier. To confirm the exact number of credits included with your current plan, check the My Account screen in your Keap Settings or contact Keap Support.

When do my text message credits reset?

Text message credits reset at the start of each billing cycle. The billing cycle reset date is displayed on the My Account screen alongside your usage information.

What happens if I use all my text message credits before the billing cycle resets?

For information about what happens when you reach your text message credit limit and options for purchasing additional credits, contact Keap Support.