Missing a call from a potential customer can cost you the lead. The Auto-reply to missed calls feature on your Keap Business Line automatically sends a text message to anyone whose call you miss — so your business stays responsive even when you are unavailable. Responding quickly to missed calls builds trust and increases the chance of converting a lead before they move on to a competitor. The Keap Business Line is available in the US and Canada.

How Auto-Reply to Missed Calls Works

When Auto-reply to missed calls is turned on, any contact who calls your Keap Business Line and does not reach you will automatically receive your customized text message response. The auto-reply is sent a maximum of once per day per contact, so a contact who calls multiple times in the same day will only receive one auto-reply message. Auto-reply messages have a 160 character limit.

How to Set Up Auto-Reply to Missed Calls in the Keap Mobile App

1. Tap the gear icon in the Keap mobile app to open Settings.
2. Tap Messaging and phone from the Settings menu.
3. Tap the Auto-reply to missed calls toggle to turn the feature on. When the toggle is enabled, the auto-reply feature is active and will begin sending your auto-reply message to contacts who call your Keap Business Line and do not reach you.
4. Tap Reply with to customize the text message that will be sent automatically when you miss a call. The Reply with option appears below the Auto-reply to missed calls toggle after the feature is turned on.
5. Edit your auto-reply message in the text field. Your message must be 160 characters or fewer. Tap Save when you are finished to apply the updated message.