In rare situations, you may need to change or delete your Keap Business Line phone number. Review the important limitations below before making any changes, as some actions cannot be undone.

Important Limitations Before Changing Your Keap Business Line

Before changing your Keap Business Line phone number, be aware of the following permanent limitations.

• You can only change your Keap Business Line phone number once. After you change your number, the ability to change it again is not available.
• Only account admins can change the Keap Business Line phone number. Users without admin permissions will not see the option to change the number.
• Changing your Keap Business Line phone number permanently deletes all existing messages, call history, and voicemails associated with the old number. This data cannot be recovered after the number is changed.

How to Change Your Keap Business Line Phone Number

1. Tap the gear icon in the Keap mobile app to open Settings.
2. Tap My Business Line from the Settings menu.
3. Tap Business Line Number to open the phone number management options.
4. Tap Change Number to begin the number change process.
5. Tap Find A New Number to confirm that you want to change your Keap Business Line phone number. This confirmation step is required before a new number can be selected. Confirming this step will permanently delete all messages, call history, and voicemails associated with your current number.
6. Follow the on-screen prompts to select and set up your new Keap Business Line phone number.

How to Delete Your Keap Business Line Phone Number

Deleting your Keap Business Line phone number requires assistance from the Keap Customer Support team. To request deletion, contact the Customer Support team by phone or live chat. For contact information and hours of availability, see how to contact Keap Customer Support.