This article covers how to manually update the time zone and language settings on a contact record in Keap™. This article does not cover how to create or manage contact records. For help managing contact records, see how to manage contact records in Keap.

Why Contact Time Zone and Language Settings Matter

Keap uses the time zone and language stored on a contact record to personalize communications and ensure that scheduled messages are delivered at the right local time for each contact. When a contact fills out a public form or purchases from a checkout page, Keap automatically sets the contact's time zone and language based on the browser settings detected at the time of submission. If a contact's time zone or language is missing or incorrect, it can be updated manually directly on the contact record at any time.

How to Update the Time Zone or Language on a Contact Record in Keap

Follow these steps to manually update the time zone or language setting on a contact record in Keap.

1. Open the contact record and select the Edit button in the top right corner of the contact record page.

   

   The screenshot above shows a Keap contact record with the Edit button visible in the top right corner of the page. Selecting Edit opens the contact record for editing and makes all contact fields editable, including the time zone and language fields in the Additional Info section.

2. Scroll down to the Additional Info section of the contact record. Select the Time Zone dropdown to choose a new time zone, or select the Language dropdown to choose a new language. Select the desired value from the dropdown menu to apply the change.

   

   The screenshot above shows the Additional Info section of a Keap contact record in edit mode. The Time Zone dropdown and the Language dropdown are both visible in this section. The Additional Info section appears below the main contact fields when scrolling down the contact record in edit mode. Select the correct time zone or language from the dropdown and save the contact record to apply the changes.

Frequently Asked Questions

What does this article cover?

This article covers how to manually update the time zone and language settings on a contact record in Keap. This article does not cover how to create or manage contact records. For help managing contact records, see how to manage contact records in Keap.

Are time zone and language set automatically when a contact submits a form?

Yes. When a contact fills out a public form or purchases from a checkout page, Keap automatically sets the contact's time zone and language based on the browser settings detected at the time of submission. The manual update steps in this article are only needed when the automatically detected values are missing or incorrect.

Where are the time zone and language fields on the contact record?

The time zone and language fields are located in the Additional Info section of the contact record. The Additional Info section appears below the main contact fields when the contact record is open in edit mode. Select the Edit button in the top right corner of the contact record page to enter edit mode before scrolling down to the Additional Info section.