This article covers how to enable Caller ID for the Keap™ Business Line, how incoming calls are identified, and how to troubleshoot Caller ID issues.

Prerequisites: Keap Business Line must be enabled to use Caller ID. The Keap app must also have permission to access the device contacts. The app will request this permission the first time the communications section is opened.

Always Know Who Is Calling

Caller ID for Keap Business Line displays the name or number of incoming callers before the call is answered. Whether tracking an important lead or staying available for clients, Caller ID ensures every incoming call is identified.

Enable Caller ID

1. Tap the Settings icon.

   

   The screenshot above shows the Settings icon in the Keap Mobile app.

2. Select My Business Line.

   

   The screenshot above shows the My Business Line option in Keap Mobile Settings.

3. Select Caller ID, then select OK to allow the Keap app to access the device contacts.

   

   The screenshot above shows the Caller ID option and the contacts permission dialog in Keap Mobile.

How Incoming Calls Are Identified

Caller ID displays different information depending on whether the incoming number is recognized.

• Number not in Keap contacts, or no prior Keap Business Line communication — Caller ID displays "Keap Phone Call."

  

  The screenshot above shows "Keap Phone Call" displayed as the Caller ID for an unrecognized contact.

• Number associated with a Keap contact — Caller ID displays the contact's name.

  

  The screenshot above shows a contact name displayed as the Caller ID for a recognized Keap contact.

• Number not recognized at all — Caller ID displays the phone number of the incoming call.

  

  The screenshot above shows a phone number displayed as the Caller ID when no match is found.

Frequently Asked Questions

What does this article cover?

This article covers how to enable Caller ID for Keap Business Line, how incoming calls are identified, and how to troubleshoot Caller ID issues.

Caller ID is not working. What should be checked?

Check the following items to confirm Keap Business Line Caller ID is configured correctly:

• Notifications must be enabled for the Keap app in the device settings.

• The Keap app must have permission to access the device contacts.

• Caller ID only displays a contact's name after an outgoing call has been made or a message has been sent to that number through Keap Business Line. Contacts called or messaged only through other channels will not be recognized.

• The device must have an active internet connection when the call arrives. If the incoming call notification reaches the device after the call has already connected, Caller ID displays "Keap Phone Call" instead of the contact name.

Contacts report that Caller ID does not identify the business when called from the Keap Business Line. What can be done?

Keap does not control what is displayed on a contact's Caller ID when a call is placed from Keap Business Line. To improve outbound Caller ID recognition, make the Business Line number visible on public directories and platforms such as Google Business Profile, Yelp, social media, and the business website. Phone service providers use these sources to identify and display business numbers.