This article covers how to export contact data from Keap™, including all standard fields and custom fields. Exports of 1,000 contacts or fewer download immediately as a CSV file. Exports of 1,001 contacts or more are sent as a download link by email.

Note: Tags cannot be exported as part of the contact export. Keap Pro and Keap Max users can use the Tag Tracker report to match exported contact IDs with applied tags.

Export Contacts

1. Navigate to Contacts, then select People in the left navigation. To filter the contact list before exporting, see how to create and manage contact groups in Keap.

   

   The screenshot above shows the Contacts People view in Keap.

2. Select the contacts to export. To export all contacts, check the Select All box at the top of the list.

   

   The screenshot above shows the contact selection options including the Select All checkbox.

3. Select Export at the bottom of the page.

   

   The screenshot above shows the Export button at the bottom of the Contacts People list.

4. The export process depends on the number of contacts selected:

   • 1,000 contacts or fewer — The export downloads immediately as a CSV file.

     

     The screenshot above shows the immediate download confirmation for exports of 1,000 contacts or fewer.

   • 1,001 contacts or more — Enter an email address to receive a download link. Optionally enter a name for the export file. The account email address is pre-filled but can be changed to any address. The recipient must be able to log in to Keap to download the file.

     

     The screenshot above shows the email and name fields for large exports of 1,001 or more contacts.

5. Select Ok, got it to confirm.

   

   The screenshot above shows the Ok, got it confirmation button.

For large exports of 1,001 or more contacts, complete the following additional steps after selecting Ok, got it:

6. Check the email inbox for the export email. If the export was given a name, it appears in the email subject line.

   

   The screenshot above shows the export notification email with the download link.

7. Select Download your export in the email.

   

   The screenshot above shows the Download your export button in the notification email.

8. If the Keap session has timed out or a new device is being used, a login prompt may appear before the download begins.

   

   The screenshot above shows the Keap login screen that may appear before the export download begins.

9. The export file downloads automatically. Select Ok, got it to dismiss the confirmation.

   

   The screenshot above shows the download confirmation screen.

10. Locate the downloaded CSV file on the device to access the exported contact data.

    

    The screenshot above shows the downloaded export file in the device downloads folder.

Frequently Asked Questions

What does this article cover?

This article covers how to export contact data from Keap, including both small and large export workflows.

What email address is the export email sent from?

Export emails are sent from noreply@keap.app.

How long is the export download link valid?

The download link in the export email is valid for 24 hours from the time the export was requested.

Can tags and notes be exported along with contacts?

Notes and tags are not included in the contact export. Notes can be exported separately by navigating to Reports and selecting Task Note Report. For tags, Keap Pro and Keap Max users can use the Tag Tracker report to match exported contact IDs with applied tags.

Why has the export email not arrived?

If the export email has not arrived, contact Keap support for assistance. Accounts that are unable to send marketing or transactional emails may also be prevented from receiving export download links.