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How to Set Up Your Keap Business Line Phone Number

Product Success Team
  • Updated
  • Keap-Mobile

Get a dedicated business phone number without buying a second phone. Keap Business Line gives you a separate phone number for business calls and texts that works through the Keap mobile app on your existing device. Your business communications stay organized in your CRM alongside your contact records — no switching between apps required. Keap Business Line is available in the United States and Canada and can only send and receive calls or messages to and from US or Canadian phone numbers.

This article covers how to download the Keap mobile app, how to set up your Keap Business Line number on the web and in the mobile app, what the business line verification process requires, and answers to common questions. Before setting up your Keap Business Line, download the Keap mobile app from the App Store for iPhone and iPad or the Google Play Store for Android 8.0 or later.

How to Set Up Your Keap Business Line on the Web

  1. Click Comms in the left-hand navigation, then click Business line. 

    Left-hand navigation showing the Comms section expanded with Business line selected as a sub-navigation item. 

    Business line setup page showing the initial state before a phone number has been selected, with a prompt to get started.
  2. Click Get my phone number to begin the number selection process. 

    Business line setup page showing the Get my phone number button in the center of the page.
  3. Enter the area code you want your business line number to be associated with. 

    Area code entry screen showing a text field for entering the desired area code and a Search button.
  4. Choose a phone number from the list of available numbers for the area code you entered. 

    Phone number selection screen showing a list of available phone numbers for the entered area code. Each number is displayed as a selectable option.
  5. Click Next to continue. 

    Phone number selection screen with the selected number confirmed and a Next button visible at the bottom of the screen.
  6. Enter the mobile number you want your Keap Business Line to forward calls to. This should be the personal phone number on your device. 

    Call forwarding setup screen showing a field for entering the mobile number that Keap Business Line calls will be forwarded to.
  7. Check the box to agree to the Business Line Terms of Service. 

    Terms of service screen showing the Business Line Terms of Service text and a checkbox to agree to the terms before continuing.
  8. Click Send code. A verification code will be sent to the mobile number you entered in the previous step. 

    Verification screen showing a Send code button and a note that the verification code will be sent to the mobile number entered in the previous step.
  9. Enter the verification code you received by text message to verify your mobile number. 

    Verification code entry screen showing a field for entering the code received by text message and a Verify button.
  10. Your Keap Business Line is ready. Send your first text message to confirm the number is working correctly. 

    Keap Business Line confirmation screen showing the new business line phone number and a Send your first text prompt indicating the setup is complete.

How to Log In to the Keap Mobile App

  1. Enter your Keap ID — the email address you use to access your account — and tap Log in. 

    Keap mobile app login screen showing an email address field labeled Keap ID and a Log in button below it.
  2. Enter your password and tap Log in to access your account. 

    Keap mobile app password screen showing a password field and a Log in button.

How to Set Up Your Keap Business Line in the Mobile App

  1. Tap Comms in the bottom navigation of the Keap mobile app. 

    Keap mobile app bottom navigation bar showing the Comms tab selected.
  2. Tap the Choose a number button to begin selecting your Keap Business Line phone number. 

    Comms screen in the Keap mobile app showing the Choose a number button in the center of the screen.
  3. Review the Terms of Use, Business Line Terms of Service, and Privacy Policy, then tap OK, got it to continue. 

    Terms and conditions screen showing the Keap Terms of Use, Business Line Terms of Service, and Privacy Policy with an OK, got it button at the bottom.
  4. Enter the US or Canadian area code for the phone number you want. 

    Area code entry screen in the Keap mobile app showing a field for entering the desired area code and a Find a number button.
  5. Tap Continue to search for available numbers in that area code. 

    Area code confirmation screen showing the entered area code and a Continue button to search for available phone numbers.
  6. Select a number from the list. Tap Load more to see additional available numbers for the area code you entered. To search for a specific number pattern, tap Unique number lookup to search by keyword — Keap will find available numbers containing that word or pattern across multiple area codes if needed. 

    Phone number selection screen in the Keap mobile app showing a list of available numbers for the entered area code. A Load more button is visible at the bottom of the list and a Unique number lookup option is available for searching by keyword. 

    Unique number lookup screen showing a keyword search field where a word or pattern can be entered to find a vanity phone number. 

    Unique number lookup results showing available vanity phone numbers matching the entered keyword. Numbers from different area codes are shown if the preferred area code has no matches.
  7. Tap Confirm my number once you have selected the number you want. 

    Number confirmation screen showing the selected Keap Business Line number and a Confirm my number button.
  8. Enter your current personal phone number in the verification field and tap Send code. A verification code will be sent to the number you entered. 

    Phone number verification screen showing a field for entering the current personal phone number and a Send code button.
  9. Enter the verification code you received by text message and tap Let's go to complete your Keap Business Line setup. 

    Verification code entry screen showing a field for the received code and a Let's go button to complete the Business Line setup.

Keap Business Line Verification Requirements

The FCC requires businesses that use text messaging to register their phone numbers with US mobile carriers. This applies to both local numbers and toll-free numbers. Without completed verification, outbound text messages may be blocked or limited. To begin the verification process, submit the business verification form with the required information for your number type.

Local Numbers vs Toll-Free Numbers

There are two types of Keap Business Line numbers — local and toll-free — and they have different registration requirements and timelines.

Local numbers require an EIN (US) or Business Number (Canada) to register. Sole proprietors cannot use an SSN — you must obtain an EIN from the IRS before registering a local number. You can apply for a free EIN through the IRS website. Local number verification takes 1–2 weeks. Outbound text messages will not work during the verification period — they are blocked until verification is fully complete.

Toll-free numbers do not require an EIN or Tax ID to register, making them easier to set up for sole proprietors and businesses without an established EIN. Toll-free number verification also takes 1–2 weeks. However, outbound text messages do work during the toll-free verification period — messages are limited to 2,000 outbound messages per carrier per day while verification is pending.

Local Number Registration Requirements

To register a local number, gather the following information before submitting the verification form. Incomplete or inaccurate information is the most common cause of registration rejection.

EIN or Tax ID — required for all local number registrations. SSNs are not accepted. The legal business name in your registration must exactly match the name on file with the IRS or CRA. A mismatch will result in rejection. Apply for a free EIN through the IRS website if your business does not have one.

Company information — have the following details ready:

  • Legal company name (must match IRS or CRA records exactly)
  • Country of registration
  • EIN (US) or Business Number (Canada)
  • Legal company address
  • Business phone number
  • Business website URL

Organization type — identify whether your organization is publicly traded, a non-profit (501 organization), or privately owned such as an LLC.

Industry — select the vertical that best describes your business industry.

Primary contact — provide the name, title, address, email address, and phone number of the primary contact for your business registration.

End recipient consent — describe how you obtain consent from contacts before sending them text messages. Acceptable consent methods include implied consent, verbal consent, and written consent. If you collect opt-ins through your website, your website must display opt-in and opt-out language — registrations that reference a website without visible opt-in and opt-out information will be rejected by carriers.

Messaging examples — provide sample messages that reflect the types of texts you send or plan to send. If your messages include anything beyond a standard two-way conversation — such as promotional or informational content — include opt-out language at the end of each sample message, for example: "Reply STOP to opt out."

What Happens If Your Registration Is Rejected

If your registration is rejected, Keap will provide the reasons for the rejection. Some rejections can be corrected and resubmitted with updated information. Other rejections — such as those involving content violations related to cannabis (CBD), hate speech, adult content, firearms, or other restricted categories — may not be eligible for resubmission. Review the Keap SMS compliance policy for a full list of prohibited content categories.

Keap Business Line FAQs

Who can I call or text with my Keap Business Line?

Keap Business Line can call or text any US or Canadian phone number. Calls and messages to numbers outside the US and Canada are not supported.

Can I port in a pre-paid phone number?

No. Porting pre-paid phone numbers into Keap Business Line is not currently supported.

I tested my business line and the call went straight to voicemail. Why?

Calling your Keap Business Line number from the same device that receives the forwarded Keap calls will send the call directly to voicemail because the device is registered as busy. Test your business line using a different device to confirm it is working correctly.

Can I have more than one Keap Business Line?

One Keap Business Line number is allowed per Keap account. However, you can set up to five phone numbers to receive incoming calls through call forwarding, and up to five users can be registered to make outbound calls using the same Keap Business Line number.

Can a Canadian Keap Business Line call US numbers, and can US numbers call a Canadian Keap Business Line?

Yes. Keap Business Line supports calls between US and Canadian numbers in both directions regardless of which country the business line number is registered in.

Can I get a US number if I am in Canada, or a Canadian number if I am in the US?

Yes. When selecting your Keap Business Line number, enter the area code for the country and region you want your number to be associated with — your physical location does not restrict which area code you can choose.

Can I port my Keap Business Line number out of Keap?

Yes. You can port your Keap Business Line number out of Keap. Contact support to initiate the porting request. If you are porting your number because you are cancelling your account, be aware that Keap retains phone numbers for up to two weeks after account cancellation. Discuss porting your number with your Customer Success Manager or support team before cancelling to avoid losing access to the number.

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