Cancelling your account requires confirmation from a verified admin or owner — an emailed request is not sufficient to cancel. A cancellation request must be submitted at least 10 days before your next invoice date. Once submitted, a Customer Success Manager will call you within one business day, Monday through Friday, to complete the process. Keep a record of all communications related to your cancellation request.

This process also applies if you want to remove yourself as owner of the account and transfer ownership to someone else.

Before submitting a cancellation request, review the Billing Policy, which includes the full cancellation process and annual agreement terms. Your account data is retained for 60 days after cancellation in the event you choose to resume service. Account data is permanently deleted and unrecoverable after 60 days.

You can also contact support directly to initiate a cancellation request without submitting the in-app form.

How to Submit a Cancellation Request in Your Account

1. Click your avatar in the lower left corner of the screen, then click the Settings icon in the top right corner of the screen. 
   
   
2. Click My Account in the Settings menu. 
   
   
3. Click Plan Details on the My Account page. 
   
   
4. Click Contact Customer Service on the Plan Details page. 
   
   
5. Complete the cancellation form. Fill in the reason for your cancellation request. Providing detail about your reason helps the customer service team improve your experience before your call. 
   
   
6. Watch for a call from a Customer Success Manager. A Customer Success Manager will call you within one business day of your form submission, Monday through Friday. Your account will not be cancelled until you speak with the Customer Success Manager or customer service team by phone.