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How to Cancel Your Keap Subscription

Product Success Team
  • Updated

For information about your subscription term, cancellation, and termination, please refer to the applicable Terms and Conditions: https://www.thryv.com/terms/.

If you have questions about your agreement or need assistance, please contact our Support team at +1 866-800-0004 x2.

How to Submit a Cancellation Request in Your Account

  1. Click your avatar in the lower left corner of the screen, then click the Settings icon in the top right corner of the screen. 

    Account screen showing the user avatar selected in the lower left corner of the navigation. The Settings icon is visible in the top right corner of the screen.
  2. Click My Account in the Settings menu. 

    Settings menu open with My Account visible as a selectable option in the list.
  3. Click Plan Details on the My Account page. 

    My Account page showing account information including the current plan name, billing cycle, and next invoice date. A Plan Details section is visible with a Plan Details link or button to click.
  4. Click Contact Customer Service on the Plan Details page. 

    Plan Details page showing the current subscription details and a Contact Customer Service button at the bottom of the page.
  5. Complete the cancellation form. Fill in the reason for your cancellation request. Providing detail about your reason helps the customer service team improve your experience before your call. 

    Cancellation request form showing a text field for the reason for cancellation and a Submit button at the bottom. A note at the top of the form states that completing this form does not cancel the account and that a Customer Success Manager will follow up by phone.
  6. Watch for a call from a Customer Success Manager. A Customer Success Manager will call you within one business day of your form submission, Monday through Friday. Your account will not be cancelled until you speak with the Customer Success Manager or customer service team by phone.

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