This article covers how to access and manage the Keap™ Marketing Number (KMN) settings, including reviewing billing and usage information, customizing the opt-in request message, and customizing the auto-reply message. The Keap Marketing Number settings can be accessed from any location in Keap where marketing text messages are composed, including Broadcasts, Easy Automations, and Advanced Automations.

The screenshot above shows the Keap Marketing Number settings panel with all available configuration sections.

Number and Billing Information

The Number and Billing section of the Keap Marketing Number settings displays the assigned Keap Marketing Number, the current message sending rate, and a running total of text marketing usage and cost for the current billing period.

Manage the Opt-In Request Message

The opt-in request message is sent automatically before the first text message broadcast or automated text message is delivered to a contact who has not yet opted in. A default opt-in message is provided, but customizing the message to include the business name and relevant context improves opt-in rates. The business name must be included in the opt-in message to comply with legal requirements.

Manage the Auto-Reply Message

The auto-reply message is sent automatically when a contact replies to the Keap Marketing Number. The auto-reply is a good place to include alternative contact information — such as an email address or phone number — so contacts have a way to reach the business directly.

The Keap Marketing Number settings can be accessed from three locations depending on the message type being set up:

1. When sending a text message broadcast, navigate to Comms, then select Text Message Broadcast, then select the gear icon in the upper-right corner of the page.

   

   The screenshot above shows the gear icon on the Text Message Broadcast page used to access Keap Marketing Number settings.

2. When composing a text message in an Easy Automation, select the settings icon within the text message step.

   

   The screenshot above shows the settings icon within the Easy Automation text message step.

3. When composing a text message in an Advanced Automation, select the settings icon within the text message step.

   

   The screenshot above shows the settings icon within the Advanced Automation text message step.

Frequently Asked Questions

What does this article cover?

This article covers how to access and manage the Keap Marketing Number settings, including billing information, the opt-in request message, and the auto-reply message. For more information about the Keap Marketing Number, see the Keap Marketing Number text messaging FAQs.

Is a custom opt-in message required or is the default sufficient?

The default opt-in message is functional but customizing it is recommended. The opt-in message must include the business name to comply with legal requirements. Adding context about what types of messages the contact will receive after opting in improves opt-in rates.

Does the auto-reply message send for every reply from a contact?

Yes. The auto-reply message is sent automatically any time a contact replies to the Keap Marketing Number. For more information about how replies work, see the Keap Marketing Number text messaging FAQs.