This article covers how to find the app name for a Keap™ account in Keap Pro, Keap Max, and Max Classic. The app name — also referred to as the application ID or app ID — is used by Keap support to verify an account and access the application when providing assistance.

What Is the App Name?

The app name is a unique identifier for a Keap account. Keap support may ask for the app name to verify the account before providing assistance. When asking for help in a forum or community channel, the Keap edition — which appears beneath the app name — may also be requested.

Find the App Name in Keap Pro or Keap Max

Select the avatar in the lower-left corner of the page. The app name appears in the menu that opens. In the example below, the app name is hal100.

The screenshot above shows the avatar menu in Keap Pro and Keap Max with the app name visible.

Find the App Name in Max Classic

In Max Classic, the app name can be found in two places — in the account menu and in the browser URL.

From the account menu:

The screenshot above shows the account menu in Max Classic with the app name visible.

From the browser URL: The app name also appears in the URL when signed in to Max Classic, as shown below.

The screenshot above shows the browser URL for a Max Classic account with the app name visible in the URL.

Frequently Asked Questions

What does this article cover?

This article covers how to find the app name in Keap Pro, Keap Max, and Max Classic. The app name is required when contacting Keap support.

Why does Keap support need the app name?

Keap support uses the app name to verify the account and access the correct application when providing assistance. Providing the app name at the start of a support interaction helps reduce resolution time.

Where can the Keap edition be found?

In Keap Pro and Keap Max, the edition is displayed beneath the app name in the avatar menu in the lower-left corner of the page.