Keap Pay is required by the IRS to report all credit card and ACH transactions processed on your behalf each tax year. This article answers common questions about the 1099-K form, when to expect it, and what to do if there is a problem with yours. For tax advice specific to your situation, consult a tax professional — Keap cannot advise on how 1099-K amounts should be reflected in your tax returns.

Why Keap Pay Files a 1099-K with the IRS

Payment processors, including Keap Pay, are required by federal law to report all credit card and ACH transactions processed in the prior tax year to the IRS. The amount reported is your gross credit card and ACH sales — it does not include adjustments, credits, fees, refunds, or other deductions. Transaction amounts are reported by the date the transaction occurred in a calendar month, not by the date the funds were settled or deposited to your bank account.

For more information on IRS reporting requirements, see the IRS guidance on understanding your 1099-K.

What the 1099-K Form Is For

The IRS introduced the 1099-K form to ensure that all merchants accurately report their sales for tax purposes. The form requires payment processors to report the payment transactions they process on behalf of merchants directly to the IRS. Receiving a 1099-K does not mean you owe additional taxes — it is an informational form that the IRS uses to cross-reference against your tax return. Consult a tax professional to determine how the amounts on your 1099-K should be reflected in your tax filing.

Do These Reporting Requirements Apply to Nonprofits?

Yes. The 1099-K reporting requirements apply to both nonprofit and for-profit organizations. If your nonprofit processes credit card or ACH payments through Keap Pay, Keap Pay is required to report those transactions to the IRS regardless of your organization's tax-exempt status.

When to Expect Your 1099-K

1099-K forms for the previous tax year are required to be postmarked by January 31. You may receive your 1099-K on or before January 31 depending on when it was mailed. If you have not received your 1099-K by February 10, contact the Keap Payments Team at payments@keap.com to request a copy.

What to Do If You Did Not Receive Your 1099-K

If your 1099-K has not arrived by February 10, or if you need an additional copy, contact the Keap Payments Team at payments@keap.com. Include your business name and the tax year you are requesting in your message so the team can locate your record quickly.

What to Do If Your 1099-K Shows Incorrect Amounts

If you receive a 1099-K that includes amounts that do not belong to your business — for example, transactions you do not recognize or amounts that do not match your records — contact the Keap Payments Team at payments@keap.com as soon as possible. Include your business name, the tax year on the form, and a description of the discrepancy so the team can investigate.

Why You Received a 1099-K from Multiple Providers

Each payment processor you used during the tax year is required to file a separate 1099-K for the transactions it processed on your behalf. If you switched payment processors during the year or used more than one processor simultaneously, you will receive a separate 1099-K from each provider. The amounts on each form reflect only the transactions processed through that specific provider — they do not overlap.

Do You Need to Report 1099-K Amounts on Your Tax Return?

The 1099-K reports your gross payment volume — it is not a bill and does not represent your taxable income directly. How the amounts on your 1099-K should be reported on your tax return depends on your business structure, expenses, and other factors specific to your situation. Consult your tax professional or refer to IRS guidance on the 1099-K for information on how to handle the form in your tax filing.