This article covers how to send picture messages and appointment booking links through the Keap™ Business Line using the Keap Mobile app. The Keap Business Line must be set up before using these features. To get started, install the Keap Mobile app on an iOS or Android device.

Why Send Pictures Through the Keap Business Line

Sending pictures through the Keap Business Line keeps visual communication connected to contact records alongside other conversation history. Common use cases include sending photos of completed work, receipts, invoices, and other reference documents directly to a contact.

Send a Picture Message

1. Tap the camera icon or the image icon in the message composer.

   

   The screenshot above shows the camera icon and image icon in the Keap Mobile message composer toolbar.

2. Grant access to the device camera or photo library when prompted.

   

   The screenshot above shows the device permission prompt for camera or photo library access.

3. Take a new photo or select an existing image from the photo library.

4. Tap the blue arrow to send the picture message.

   

   The screenshot above shows the blue send arrow used to send the picture message through the Keap Business Line.

Note: Only one picture can be sent per message. To send multiple pictures, send each as a separate message. Text content cannot be included in the same message as a picture and must also be sent as a separate message.

Send an Appointment Booking Link

If Keap Appointments is set up with at least one booking link, appointment links can be sent through the Keap Business Line directly from the message composer.

1. Tap the calendar icon in the message composer.

   

   The screenshot above shows the calendar icon in the Keap Mobile message composer toolbar.

2. Select the booking link to send.

   

   The screenshot above shows the booking link selection screen with available appointment types listed.

3. Tap Send to send the booking link.

   

   The screenshot above shows the Send button used to deliver the appointment booking link through the Keap Business Line.

Frequently Asked Questions

What does this article cover?

This article covers how to send picture messages and appointment booking links through the Keap Business Line using the Keap Mobile app.

Can multiple pictures be sent in one message?

No. Only one picture can be sent per message. To send multiple pictures, send each one as a separate message.

Can text be included in the same message as a picture?

No. Text and pictures must be sent as separate messages through the Keap Business Line.

Is Keap Appointments required to send booking links?

Yes. The appointment booking link feature requires Keap Appointments to be set up with at least one booking link configured. The calendar icon in the message composer will not display available links until at least one booking link exists. For setup instructions, see how to set up appointments in Keap.