This article covers how to change the time zone for appointments in Keap™, including how to access the Integrations settings and update the time zone for a connected calendar. Changing the time zone applies to all appointment types for the user making the change. This article does not cover how to connect a calendar to Keap. For help connecting a calendar, see how to connect your calendar to Keap.

Why Setting the Correct Appointment Time Zone Matters

The time zone set on a Keap user's calendar integration determines how appointment times are displayed and scheduled for that user. If the time zone is incorrect, appointments may appear at the wrong time for the user or for customers booking appointments. The time zone setting is configured per user — each Keap user can set their own appointment time zone independently from other users in the account. Changing the time zone applies to all appointment types for that user.

How to Change the Appointment Time Zone in Keap

1. Select the user avatar in the top navigation of the Keap account, then select Settings.

   

   The screenshot above shows the Keap top navigation with the user avatar menu open. The Settings option appears in the dropdown. Selecting Settings opens the account settings where the Integrations section is located.

2. Select Integrations in the settings navigation.

   

   The screenshot above shows the Keap account settings with the Integrations option visible. Selecting Integrations opens the Integrations page where connected calendars are listed.

3. Select the overflow menu icon (the three-dot menu) on the connected calendar whose time zone will be updated.

   

   The screenshot above shows the Keap Integrations page with a connected calendar and the overflow menu icon visible. Selecting the overflow menu icon opens a dropdown menu containing the Change Timezone option.

4. Select Change Timezone from the dropdown menu.

   

   The screenshot above shows the connected calendar overflow menu with the Change Timezone option visible. Selecting Change Timezone opens the time zone selection panel.

5. Search for the desired time zone by name or select it from the time zone list.

   

   The screenshot above shows the Keap time zone selection panel with the search field and time zone list visible. Enter a time zone name in the search field to filter the list, or scroll through the list to locate the correct time zone.

6. Select Save to apply the time zone change. The updated time zone applies to all appointment types for the current user.

   

   The screenshot above shows the Save button in the Keap time zone selection panel. Selecting Save applies the new time zone to all appointment types for the current user. The time zone change affects only the user making the change — other users in the account are not affected.

Frequently Asked Questions

What does this article cover?

This article covers how to change the time zone for appointments in Keap, including how to access the Integrations settings and update the time zone for a connected calendar. This article does not cover how to connect a calendar to Keap. For help connecting a calendar, see how to connect your calendar to Keap.

Does changing the time zone affect all appointment types?

Yes. Changing the time zone from the Integrations settings applies the new time zone to all appointment types for the user making the change. There is no option to set different time zones for individual appointment types — the time zone setting applies across all appointment types for that user.

Does changing my time zone affect other users in the account?

No. The time zone setting is configured per user. Changing the time zone for one user does not affect any other user's appointment time zone in the same Keap account. Each user must update their own time zone setting independently from the Integrations settings in their own account.