This article covers how to access and use the in-app help panel and the Learning and Support page in Keap™. Both tools provide links to help resources, support contact options, and getting-started videos.

Access the Help Panel

Select the question mark icon in the lower-left corner of the navigation to open the help panel.

The screenshot above shows the question mark icon in the Keap navigation used to open the help panel.

The Help Panel

The top portion of the help panel contains links to the following resources:

• Chat with support

• Product Training

• Keap Help

• What's New

• Pro Services Memberships

• Share Feedback

The screenshot above shows the top section of the Keap help panel with the resource links.

The lower portion of the help panel displays articles relevant to the page currently being viewed. The Search field can be used to find specific articles by keyword.

The screenshot above shows the lower section of the help panel with contextual article suggestions and the search field.

The Learning and Support Page

The Learning and Support page is accessible by selecting More resources in the help panel. The page contains three sections — help resources, contact Keap Support, and getting started videos.

Help Resources

The help resources section includes links to the following:

• Product Training

• Keap Help

• Keap Community

• Keap Blog

• What's New

• Known issues

• Certified Integration Add-on

The screenshot above shows the help resources section of the Learning and Support page.

Contact Keap Support

The contact Keap Support section provides options for reaching the Keap support team directly for assistance.

The screenshot above shows the contact Keap Support section of the Learning and Support page.

Getting Started Videos

The getting started section contains videos covering key Keap features. See the full getting started video library for a complete list of available videos.

The screenshot above shows the getting started video section of the Learning and Support page.

Grant a Keap Support Employee Access to Your Account

When contacting Keap support by phone or chat, the support employee may need to access the Keap account directly to investigate and troubleshoot an issue. Keap employees cannot access an account without explicit permission from the account holder.

If account access is needed, the support employee will send a unique access link to the email address associated with the account during the support interaction. Selecting that link grants the Keap employee temporary access to the account. Access is granted only when the link is selected — the support employee cannot enter the account until permission is confirmed.

Note: The access link is unique to each support interaction and is sent only when explicitly requested by the support employee during an active phone or chat session. If an access request email arrives unexpectedly — without a corresponding active support interaction — do not select the link and contact Keap support to verify its legitimacy.

Frequently Asked Questions

What does this article cover?

This article covers how to access and use the Keap in-app help panel and the Learning and Support page, including the resources available in each.

Why do different articles appear in the help panel on different pages?

The help panel displays articles relevant to the page currently being viewed in Keap. The article list updates automatically as navigation changes. The search field can be used to find articles on any topic regardless of the current page.