This article covers how to update the My Profile settings in Keap™, including uploading a profile image, managing the email signature, and changing the login email or password. My Profile settings can be accessed two ways:

• Select the avatar in the lower-left corner of the page, then select Account details.

• Select the avatar, choose Settings, then select My Profile.

The screenshot above shows the avatar menu in the lower-left corner with the Account details option.

The screenshot above shows the Settings option in the avatar menu.

The screenshot above shows the My Profile option in Keap Settings.

Upload a Profile Image

The profile image appears in the Keap app and is used to personalize the email signature.

1. Select the profile image placeholder on the My Profile page.

   

   The screenshot above shows the profile image area on the My Profile page.

2. Select Upload image.

   

   The screenshot above shows the Upload image button on the profile image prompt.

3. Select an image from the device to upload.

Email Signature

The email signature is generated automatically from the values entered in the My Profile section. Updating the name, title, phone number, or other profile fields will update the email signature accordingly.

The screenshot above shows the email signature preview on the My Profile page.

Change Login Email or Password

Note: If the first or last name is changed, it may take up to one hour for the update to reflect throughout the Keap account.

1. Select Edit my Login ID at the bottom of the My Profile page. A sign-in prompt may appear before proceeding.

   

   The screenshot above shows the Edit my Login ID button at the bottom of the My Profile page.

2. Under the Profile section, update the email address, first name, or last name as needed.

   

   The screenshot above shows the Profile section of the Login ID settings with the editable name and email fields.

3. Under the Security settings section, update the login password as needed.

   

   The screenshot above shows the Security settings section of the Login ID settings with the password change field.

Frequently Asked Questions

What does this article cover?

This article covers how to update My Profile settings in Keap, including uploading a profile image, managing the email signature, and changing the login email or password.

Can the email signature be edited directly?

The email signature is generated automatically from the profile field values in the My Profile section. To update the signature, update the relevant profile fields — such as name, title, or phone number — and the signature will update accordingly.

Why does a name change take time to appear throughout Keap?

After changing a first or last name in the Login ID settings, it may take up to one hour for the update to propagate throughout all areas of the Keap account.